All Posts, Content & Copywriting, Social Media
I
n this ever growing age of technology just about everyone is using social media for their business as a tool for sharing information. A few weeks ago I published an article via Patricia Redsicker’s website about this very topic and now I’m bringing this very important information to the Design Theory readership.
The e-patient movement actively uses social media to inform themselves and each other about health and wellness issues, breakthroughs and programs. Social media is not only quick but also quite cost-effective. But when it comes to the sticky topic of patient privacy and HIPAA, the fast and fun use of social media becomes guarded like the White House.
Healthcare businesses want a seat at the social media table too but come under heavy scrutiny (and sometimes fire) for using blogs, Twitter, Facebook and other channels. Although there’s no rule saying you can’t use these platforms for healthcare marketing, no one wants to pay heavy fines for breaching the laws protecting patient health information.
So let’s take a look at 5 ways you can ensure HIPAA compliance within social media use.
#1. What’s the Motive?
The primary goal of any social communication from a healthcare practice or marketing company should be to educate and help patients, families, and employees improve their knowledge of health-related topics and their overall well-being. That said the information should be generalized to protect the personal identity and likeness of any patient.
#2. To Post or Not to Post
Make sure you do not post any protected health information (PHI) or patient related imagery that can be linked back to a particular person via any social media channel or professional blog. While it is acceptable to post photos of your facilities, staff, and marketing images for different campaigns, be sure to crop out images of patients visiting your business unless they have consented in writing.
#3. Monitor Your Online Discussions
If a healthcare business is using social media to reach patients and colleagues alike, tread lightly when engaging in online discussion forums that go from generalizations to specific advice. Healthcare professionals need to proceed with caution and may want to include a disclaimer on blogs and web pages where they provide health information. Another layer of protection is to always encourage people to consult with their own physician or come to the office for an in-person consultation.
#4. Get it in Writing
A great way to market within the healthcare community is to publish “human interest” stories, which include stories from real patients. These important stories can be published on social media channels as long as they don’t violate HIPAA. If you are interested in using a patient’s likeness for any kind of promotional use, you are required to get written authorization granting permission to use protected health information (PHI) for specific marketing literature, campaigns or videos.
#5. Go With Your HIPAA Gut
If you’re in doubt about any content that you are creating, publishing or sanctioning others to publish, go with your gut – the age old saying “if in doubt, don’t” should be your general rule of thumb. Also any concerns or questions as to whether or not a line is being blurred or crossed should be vetted by HIPAA-trained staff member to ensure compliance.
Consider This…
It is perfectly fine for healthcare companies to use social media for broadcasting their message, engaging a following, and driving traffic back to their website. But all this must be done within the HIPAA confines to ensure that they don’t get into any kind of legal trouble. Violations of the unauthorized disclosure of identifying health information can result in fines up to $250,000 and/or imprisonment in addition to sanctions for an ethical breach.
About Design Theory, All Posts, Content & Copywriting, Social Media
Jean Perpillant, owner, head honcho and web designer extraordinaire of Design Theory and I recently had a conversation about the importance of Social Media and in particular, blogging. Oftentimes one of the hardest parts of our (and in particular my) job is getting clients to believe that professional blogging is a worthwhile cause and can be a great contributor to your business’s success. See a previous blog I wrote on that subject at http://bit.ly/WaawSu. So as we were talking about our own numbers and the ROI therefrom, I suggested lifting the hood on our analytic statistics to prove just how vital this is to the exposure and growth of your business and that business’s profitability. He loved the idea of using our own transparency to prove the validity of our belief to outside clients that there is a tangible benefit To Blog or Not to Blog. No dirty overalls or Goop needed, here we go…
The early part of September hits on our weekly blogs – 572 Page Views
As you can see, we have 3 main contribution sources for our readership this particular week-those who come through our blog being indexed on Google, visits to our blog through visiting www.jpdesigntheory.com directly and others through various alternative search engines. As you can see, the top referring websites that contribute to our audience statistics are Google & LinkedIn with majority this weeks of readership coming from our blogs being indexed on Google. Ah yes, the power of Google.
At Design Theory, we know that our readership is vital to getting our name out there not only in the World Wide Blogosphere but also to the masses as a whole. We’re not a huge corporation with various satellite offices (YET!) but we know that having a world wide presence is the key to meeting our company goals as well as attaining clientele outside our hubs geographic region in Orlando, Florida. What you can also see from the Audience Stats, is that Tuesday happens to be our highest number of reads for this particular week. Knowing that information is important because it tells us at DT, that the early part of the week is the best time to post and also can help clue us in as to who is posting on that day & the impact that person has our readership. Monday is right behind Tuesday for readership and I happen to know that those 2 days blogs are written by Daphne Lenti, our lead Graphic Designer on Monday and me, your happy Wordsmith & Content Marketeer (love the title right!) on Tuesday. What it additionally shows Daphne & I is how important our blogging is to the exposure of our company AND that people are interested in what we have to say & that we have a well-respected level of knowledge on what we write about. It also shows that our connections on LinkedIn are working as an additional exposure source through our professional networks and the groups we are affiliated with on there.
The 3rd week of this month – 994 Page Views
What you see right off the bat is that our Page Views have dramatically increased by 442! Additionally, the 3 main contribution sources to these statistics remain the same but take note of the jump from 24 visits via LinkedIn to a whopping 148 visits in just 2 weeks! Once again Daphne & I are neck in neck until we get to a spike in readership on Thursday. Also note that the top viewing location has changed from Tijuana to Ulaanbaatar in Mongolia. I have no clue why but talk about a world wide presence!
So the crux of our To Blog or Not to Blog and reason for our behind the scenes look at our blogs, is to put our own “argument” to the test and to show you that we practice what we preach to our clients. Oh, and it works!
~ Content Writing Inspiration ~ 
This morning I took out a comma and this afternoon I put it back again.
~Oscar Wilde
All Posts, Branding, Content & Copywriting, Marketing, Social Media, Web Design
We know that Content is King…yes, yes, yes – we’ve heard that over & over again. But let’s talk about the content strategies being implemented by brands and media leveraging this great sporting event taking place right now. I’m confident it was a full on sprinting event for various brands & powerhouse marketing firms to get their client products or just their in-house writing talent to be considered for this years’ event. Whether submitting product designs or being a head content writer for the television promos or print campaigns, all were gunning for the gold.
Leading the pack of those trailing close behind, Coca-Cola (Coke) has certainly won the coveted spot. I have read that Coke created more than 120 pieces of content for this years’ Olympic Event. But the company’s most brilliant move was capturing Mark Ronson, an English DJ, Grammy award-winning producer, musician and co-founder of Allido Records, to blow away the competition with its “Move to the Beat” campaign for the London 2012 Olympic Games. http://bit.ly/QZoW7L Using the video platform of YouTube, Coca-Cola created an entire series of videos to extend the value of their brand for the Olympics and reach customers in an interactive way. While some companies may still be hesitant to embrace video due to budget or ROI concerns, the forward-thinking marketers of Coca-Cola are diving headfirst.
This campaign has broken the ribbon with their concept of recording the sounds of Olympic sports events and transforming them into music. http://bit.ly/NQMDvF The motivation behind Move to the Beat is to bring teens closer to the Olympic Games while drawing inspiration from London’s musical heritage and connecting the two in a very tangible way. http://bit.ly/MOzd68. Doing so resulted in a cool, interactive corporate sister-website solely dedicated to this Olympic campaign at http://bit.ly/QLBOKf.
Knowing that Social Media would play a key component in their ability to gain worldwide access & participation, they coupled with Facebook on this venture allowing the brand to blast worldwide and engage the masses to create their own music beat! http://on.fb.me/OxDuau
Wow, talk about leveraging Social Media elements with written & video content! I wish I could have been a fly on the wall at that team meeting! Just when you realize the enormity of this project & campaign, scrolling through the website you realize that this concept allows all of us NOT IN LONDON to engage outside the normal screaming from the couch or bar stool at the TV, to tap our fingers, dance while cooking or wield our musical talents (novice or expert) TO BE A PART of this historical event. That’s right YOU can create your own beats and let the whole world know you are part of the London 2012 Olympics. Sweet right?
So kudos to the marketeers and content creators at Coca-Cola for taking content creation to another interactive level. And based on the numbers of those Moving to the Beat on this venture, I’d say it’s proven that this campaign was destined for the podium and the #1 spot at that!
All Posts, Content & Copywriting, Marketing, Social Media
See even the title causes a little stir & I’ve got a hunch that I’ve succeeded at the initial point of this blog. Since everyone these days has a blog about something or another, in order for your blog to get real traffic, you need to create some really compelling headlines and content. And that’s what allows your blog to flourish and your analytic report to make you smile-creating eye-catching headlines and “you’ve got my full attention” content. You know how people say you only get 10 seconds to make a first impression? Well you get even less to entice a reader with your headlines according to my research. Users often leave web pages in 10–20 seconds if there’s not compelling content to read and that’s some real pressure if you’re a blogger. I have also read that the average page visit lasts a little less than a minute. “As users rush through Web pages, they have time to read only a quarter of the text on the pages they actually visit (let alone all those they don’t).” Whew-tough crowd to please!
Aside from pleasing the reader, we want eye pleasing analytics capturing the success (or lack of) with our blogs. But how do we know that we’ve achieved our goals and keep those analytical reports looking like mountain tops instead of valleys?
~ Content may be king but headlines are indeed the crown. The bottom of the leading line is that if
your blog title/headline is unnoticeable, it gets passed over in a few short seconds and no one reads further. DOA before the first paragraph. But, if you’ve got something that’s contemporary, media talked about, 
news worthy headline, you can hook even the quickest page glancer. Here’s a good example: Dare I say WILLIAM LEVY…I can almost bet that someone who knows who he is has raised an eyebrow, let out a sigh and with anticipation, is clicking to see what I might say about him or hoping to see a picture of him. 
Ladies, your wish is my command…
On the flip side, someone who doesn’t know who he is, might Google him because the curiosity bug has nibbled and you’re wondering why I’m blogging about him. The point is that I’ve struck a chord and since we are curious creatures by nature, a tantalizing headline is all we need to capture ones attention before getting our content hooks in them. What’s even better from a business standpoint is that if you continue to put out “headlining” blogs, you develop a faithful following. Increased traffic = increased business. Increased business = $$$.
~ Is your image worth 1,000 words so your blog doesn’t have to be? Say you go to the Yahoo homepage and see an image of the Queen of England and she has on an African Head wrap? 2 things would probably occur:
(1) you do a double take, shake your head in disbelief and click on another page
OR what’s more likely is that…
(2) you do a double take, become amused and want to read what supports that picture. And even though I don’t have an image to represent this theory you can almost SEE my point. Images play as much a significant role in the content of blogs as do the words written. They bring color and vitality to the black & white copy that lies on the page and enhances the experience your content brings to the reader. That’s what blogging is all about-enhancing the quality of the readers experience in order to gain a faithful following. That’s what measures the success of your blog and puts you in the “air up there” on the analytics peak.
And if you chuckled at the title of this blog or you’re still looking at William Levy,
the goal has been achieved…lol.
All Posts, Branding, Content & Copywriting, Marketing, Social Media, Web Design
What in the world is Link Baiting?
In the simplest form, it is the act of creating any content within a website, advertisement or blog that is designed to gain attention and more importantly, encourages people to link to its original form. The goal of link baiting is to leverage content to become an extremely powerful form of marketing. Some feel it’s another tool to acquire the currency of SEO. Let’s talk about how it can be the biggest fish in the pond of SEO, why it’s important to get others hooked into it and then what it really reels in for you and your business.
To completely understand its meaning you have to understand what is at the heart of its composition. Link-baiting goes way beyond words within the content of your website, advertisement and/or blog. Aside from text, it can also be an image, audio or video clip. Any of these can be effective link baits as long as they are interesting enough to catch people’s attention. And once someone has clicked onto one of these vehicles, you want them to share it and hence great amount of traffic for your content. And that’s the goal-for some part of your content to become the Los Angeles freeway at 5pm. Think about how popular blogs have become that have infographics or videos. Videos gone viral on You Tube can take a no-name person or product and spread it like wildfire. Its all about engagement, the tantalizing, wiggly worm on the hook just waiting to be nibbled.
Now that you understand what it is, where & how do you use it?
What-For blogs you definitely need a strong & compelling headline to capture the readers’ attention and engage them. Take for instance this blog. “Link baiting” is a popular, strongly researched topic. So having a witty “hook” title will return good traffic once its out there. And while the “body” of the work needs to be strong and compelling to keep you entertained, its important to hook you right off the bat with the title. If a title doesn’t create intrigue then you won’t get the readership; and without readership, your content just floats along lonely in the sea of the worldwide web…you don’t want it to be Dory in Nemo singing “keep on swimming” – lol.
Where -You want your content on all major Social Media sites to ensure good dissemination. Period – it’s that simple.
How-A simple example is making sure to add links to your website and/or blog to a witty catch-phrase let’s say on Twitter. I plan to do it with this very blog so check me out on Twitter to see this concept hard at work. https://twitter.com/#!/Dt_Yvonne You can also add a video or audio clip to your content so that others will want to share it. http://blog.jpdesigntheory.com/why-website-content-is-important-video-interview/ For most businesses, the goal of disseminating information is to generate business as well as inform in some nature-whether it’s to sell shoes or trying to get elected as Mayor. Therefore the process of employing effective link baiting requires preparing the hook with the best content. Oh by the way- GOTCHYA!
If I didn’t persuade you enough, check out this listing from Wikipedia which offers some of the most common approaches to effective link baiting:
- Informational hooks – Provide information that a reader may find very useful. Some rare tips and tricks or any personal experience through which readers can benefit.
- News hooks – Provide fresh information and obtain citations and links as the news spreads.
- Humor hooks – Tell a funny story or a joke. A bizarre picture of your subject or mocking cartoons can also prove to be link bait.
- Evil hooks – Saying something unpopular or mean may also yield a lot of attention. Writing about something that is not appealing about a product or a popular blogger.
- Tool hooks – Create some sort of tool that is useful enough that people link to it.
- Widgets hooks – A badge or tool that can be placed or embedded on other websites, with a link included.
- Unique content hooks – This hook is intended for people that are in need of unique content or articles for traffic or AdSense revenue. This became popular after Google implemented Duplicate Contents Filter and sites with duplicate contents saw fall in traffic. To use this hook, you have to create unique content and give it out to bloggers and webmasters with an obligation to link back to your site.
- Curated hooks – A content that links out to other websites by citing them as resources naturally attracts linkers and have high chances of going viral as the mentioned sites in the link bait are most likely to link to the site and share it through their own networks.
Always remember that your content must be current (ripping something tantalizing from the headlines of major reporting forums such as nightly news, respectable magazines or newspapers) and is a great form of SEO currency. Don’t let your creativity dwindle when it comes to achieving this objective. Remember, the ultimate goal of all this is to create buzz and get people to share your content and its links – which hopefully hooks bank for your business.
Marketing, Social Media, Web Development
As the Internet becomes more fully submerged in Web 2.0, it becomes more and more necessary for individuals and businesses to interact with the social web. No longer is it enough to simply have a webpage,you must build a platform, utilizing a number of different tools to achieve your online marketing or selling goals. How should this affect your website?
What is Web 2.0? Web 2.0 is not a style of website. It is a way of thinking about the web. Web 2.0 is the social web that facilitates participation and information sharing. The focus is on interactions.
Social media is not a substitute for a good website: No matter how many social media services you use, how frequently or how well you use them, it is still important to have a website to both direct your visitors to and point them towards your social media outlets. A website helps to build your credibility and makes certain information better available–services, hours, ect.
Link to your website–and vis versa: This seems rather obvious, but it is a point that can be overlooked. Most social media sites allow you to enter your site’s URL so that your profile will link back to your website. You also should include social media links on your website to facilitate further conversation and interaction with your visitors. In some cases a “Like” button from Facebook or an embedded Twitter profile feed may be appropriate.
Allow for comments: Blogs can also be a powerful tool for building your web platform. Not only do frequent updates help your SEO, but you can also receive feedback from your readers and build a conversation from there. Spam can often be minimized through plugins available on many blog systems, so this shouldn’t stop you from blogging.
Consider a Content Management System: Obviously to succeed in Web 2.0, you need to have a website in place which allows you to interact with your visitors, post new content and make updates as needed. Content Management Systems–such as WordPress, Joomla, and Drupal–make your website more “interaction friendly” and may be the way to go rather than a static HTML site.
How has your website helped or hindered your transition to the Web 2.0 Mindset?
n this ever growing age of technology just about everyone is using social media for their business as a tool for sharing information. A few weeks ago I published an article via Patricia Redsicker’s website about this very topic and now I’m bringing this very important information to the Design Theory readership.
