About Design Theory, All Posts, Branding, Content & Copywriting, Marketing, Social Media, Web Design, WordPress
Even those who have great aptitude in writing sometimes find themselves with literally NO WORDS! Unlike our verbal language, writing is actually one of the most difficult activities that we humans use to formalize communication sin la boca (without your mouth if you don’t speak Spanish). It sounds simple but as Wikipedia has defined it: writer’s block is “a condition, primarily associated with writing as a profession, in which an author loses the ability to produce new work. The condition varies widely in intensity. It can be trivial, a temporary difficulty in dealing with the task at hand.” Uh, yeah- I couldn’t have said it better. But what does one do when the deadline is looming and the children are to bed and it’s man vs. machine and you realize…I’VE GOT NOTHIN’! Thank God writing pro’s like Mike Rose (famed UCLA Graduate School faculty member and author) even acknowledges that it truly is “an inability to begin or continue writing for reasons other than lack of basic skill or commitment“. Whew…I’m off the hook a little! But now what do I do about it?
Why do you we do this to ourselves…it‘s supposed to speak back to you right? Like in some gone from a book to the big screen movie—the leading character is some highly paid British actor/actress paid to throw their laptop out the window of their 5th story NYC walk-up in utter despair. Yeah…in the real world most of us don’t have the kind of money that allows for those despairing moments. So I have opted not to spend hours wasting good wine or time employing this useless tactic. Instead I think it’s best to stare at something else. Walk around your house- look at some pictures, clean, cook, do a little laundry or run an errand. Heck, play with your kid or a game of chess with your spouse. Do something else besides stewing in the quagmire of I have no clue. You would be amazed how making the best salmon with a lemon dill sauce can jump-start a blog idea. Personal Example: One day I was frustrated about a concept I dreamt about (and DID NOT GET UP & WRITE IT DOWN.. I know bad, bad, bad) and was about to scream when my daughter asked me to color with her. As I was taking note of how precise my “staying within the lines” was and how the unbridled charm of a child’s Crayola skills were, yes the cliché lightbulb went off. And before you knew it, while she was still coloring outside the lines, I was pecking away on my laptop. Writers cramp over came writers block and I was grateful for it.
You know what they say in real estate…Location, Location Location. And I agree. After a very busy weekend and stressful morning 
I found myself not able to color in anybody’s lines or muster up enough energy required to even stare at a blank page. So what else could I do to get the boost usually relegated to a high-priced cup of Starbucks coffee? I went outside. Yup in the lovely 70° weather, I listened to the sounds of a almost perfect May day in Connecticut. And before I knew it, several titles/concepts came to me which enabled me to write this blog AND birth 2-3 ideas for some other projects. Fantastic right! Sometimes a simple change of location can do wonders for inspiration. Being jailed at your desk is not worth it when you can get some fresh air and use the objects/sounds/feelings around you to motivate your imagination. Like an artist who can use a host of colors or materials to create their masterpiece, so can writers. And I’m not talking laptop vs. plume…I mean what you use to connect ideas/concepts/words together to tap into your linguistic intelligence and unlock the door to your next novella. 
1.) Interview a customer about particular concerns/challenges as well as solutions and then blog about it. I’m sure they will love the attention & it gets their name advertised in social media for free. Or you can opt to share an anecdote about an issue that occurred in your own business, from the problem to the solution.
2.) Dialogue with industry-friends via social media and let the responses shape a blog post or video blog with them weighing in on topics relevant to industry news items.
3.) Consider product or service comparisons, a Consumer Reports of sort but on issues like social media, graphic design, use of WordPress themes vs. traditional HTML websites.
4.) Report on a conference or webinar you attended giving perspective to real issues facing people in your own industry or some great highlights and tricks of the trade that you learned.
5.) Address customer questions you’ve received on the same topic/aspect of service. This lets them know that you’re listening and are willing to receive feedback once it’s out on the www.
6.) Expand upon a comment you wrote on someone else’s blog & parlay that into your own blog post. Tread lightly here, these are your peers after all. But bringing in a different angle never hurts.
7.) Correlate what inspires your daily life into the business world and create a blog connection. Hence, look out for my upcoming blog “Coloring In and Out of the Lines in Social Media” – thanks to my daughter’s crayons.
All Posts, Marketing, Web Design, WordPress
Many more small businesses are waking up to the idea of blogging. This makes us at Design Theory pretty happy because we preach about the importance of a blog for our clients and partners. Though not all blogs are created equal, there are different platforms, designs, and purposes. Still each blog’s purpose is to capture an audience and keep them coming back for more week after week, post after post.
Idea 1: Make Your Blog Easy to Leave Comments
This one should be a no brainer, but you’d be surprised at how many blogs are out there that have great content, yet lack the ability for readers to post comments. There are so many plugins and applications that allow users to use many different social and popular mediums to easily submit a comment. A free and commonly used one is Gravatar. Receiving a comment on your post is one of the most gratifying moments of blogging. Good or bad, it’s still people taking time to speak out about your work. Be sure to promptly approve your comments and reply. Unapproved comments is a sure-fire way to show a reader you don’t care about what they have to say.
Idea 2: Make Your Blog Easy to Be Shared
It’s safe to say most blogs out there are using open sourced platforms like WordPress, Drupal, or Joomla. So utilize the plugins available to allow your readers to quickly share. Most are pretty easy to install and configure. Since a lot of blog article titles get shared through social media be sure to choose some of the more popular ones in your settings. Some examples are TweetMeme, Shareaholic, Google+1, and the Facebook Like Button.
Idea 3: Write More Help Topics
A common misconception with business blogs is to use this as an advertising stream. That’s actually not a good way to use it. In fact you’ll want to write more posts that actually help your readers and less about your own services and products. More successful blogs out there are blogs that constantly offer quick tips on fixing, making, creating, and developing things. And if you can condense a long dissertation to some cliff notes and still offer a productive outcome, you’ll create a nice following.
Idea 4: Get The Word Out
If no one knows about your blog, then no one reads your blog. An easy way to start promoting your blog is with your friends and family. Get them to read it to find errors and offer suggestions. For them that may be enough to get them to read it to try to tell you all you’re doing wrong. Its better coming from them than strangers. Then use social media like Twitter and a Facebook Fan page to further spread your great articles. Install some SEO plugins to help optimize your content for Google too. Include tags in your posts to help with indexing. Lastly, sign up with directory sites like Digg and StumbleUpon and submit your articles to them.
Idea 5: End With A Call To Action
Sometimes finishing your post is harder than starting. How to leave or Segway from your final points without sounding redundant. Try ending off with asking your readers to perform an action. Encourage them to comment their own points, a controversial rebuttal, a quick assignment that they can perform on their own for their own gains or improvement. This is also a great place to plug your service to help wrap up all that you talked about while offering your reader a time-saving deal or money-saving opportunity.
All Posts, Marketing, Web Design
So you made the jump from a safe, warm, and cozy job to the freedom of freelancing. You’ve dreamt about it for so long, wondering how the sun feels during the day while you were locked away behind a fluorescent lit cubicle isles and rows from the nearest window. Well you’ve arrived; so now what? How are you going to pay your bills, grow your skills, and market your skills on a shoe-string budget? Keep reading…
One of the more important characteristics of a successful is maintaining a steady flow of work. That work may come from agencies, current, or new clients. To me, each creative will find their own way to attain their own work but below are a few tips to try:
Online Agencies: These are good because most of the risk is on them so long as you hold up your end of the bargain. If you’re great at creating logos, but really don’t like to get into haggling and negotiating prices, these places are for you. You can create a profile, list your skills, and post your rate per hour or project. Then wait for the emails to come in. You’ll want to do some market research though so that you’re not too high or too low that you price yourself out of work or respect.
Network Locally: This one may be a step out of your comfort zone. Yes we have social media now a days and we can hide behind our keyboards, smart phones, and laptops but live networking still is held in high regard. Find out when and where other business professionals are hanging out after hours; then be there with them. Bring your business cards, but don’t pass them out like free tickets. Instead try making conversation first. Ask individuals what they do and repeat it back to them along with points of view while including their name here and there to show that you are paying attention to them. Before you know it, they’ll ask you for your card and then you can tell them about how awesome you are at design and how much fun you have helping people grow their business and brand.
Sponsor a Community Event: Pro-bono may be a great way to start out especially if you’re skittish about how people may appreciate your work. It’s also great experience in dealing with customers. You’ll run into all kinds, and before long you’ll have favorites and you’ll have some you wish you never met. As a self-starter, your reputation is everything so doing a free design or website for a local church could win you a lot of “oooohhhs” and “ahhhhs” from the members who all work in the community. A few thank yous and nice words from some non-profit organizations that rub shoulders with city officials could propel you to great levels. So even though the money may not have been there, you’ll still have new material for your portfolio, highly visible clientele, and letters of recognition you can tout around like trophies.
Embrace Social Media: This one comes with a grain of salt. There are many outlets out there to use. Find two or three that you can really wrap your mind around and feel comfortable using – and use them! Post daily, post often, but keep in mind you’re looking to engage first. The selling of your skills will be evident enough in your bio. Use it to showcase new designs you created. Get people to rate or comment on your work or even offer opinions and feedback. Learn how to strike up good conversations that may provide some great insight to someone’s problem or project and that could land you a job right then and there or not long down the road since you sound like you know what you’re talking about.
Your Portfolio: Well after showing off and practicing your elevator speech, you must have a place for all these people to view your work and vet your skills. Even if you don’t want to set up a full-out 50 page website that has all types of forms, sub pages, and FAQ’s with endless breadcrumbs, you should still have an online presence. I’ve seen some really nice designer websites that were nothing more than full-width graphics stacked, scrolling, or animated with just a contact page with a phone number and 3 line form. Be versatile though with your displays so that businesses of most industries can envision you doing their work and not think you’re just a niche designer. Unless however you want to be tied to a specific industry. Nothing wrong with that. Let me also mention blogging. A great way to provide great tips on your trade that not only shows insight, but proves you are the authority on that subject matter.
Well for those of you who’ve been doing this for some time, why not offer some tips to others in the comments below.
All Posts, Marketing, Web Design
The term “auto response” sometimes get a little per-judging. We’ve all been there; getting bot-like email replies when trying to contact a company for assistance, or trying to reach a customer service department that seems to purposely made their call prompts all lead you to a disconnection. Well that’s not what I’m here to talk about today. I’m going to briefly describe some tactics you can use today with your contact forms and email accounts that are on your website.
Just about every website out there has a contact page. On those contact pages there is usually a web form for you to fill out to have that business or person contact you back. Some ask you for your name, email, and phone number; while others may ask you many more details to get a better understanding of who you are and how they can best help you upon reply. However you capture the information one thing is clear, the person filling out the form WANTS to be contacted back.
A Healthy Way to Use Your “Contact Us” form:
Using your contact us form for more than just that generic message “Thank you for contacting Acme Corp. A representative will be contacting you within 24 hours.” I stopped shy of adding an emoticon smiley face. Well what if that auto-response said something more like: “Thanks for contacting us at Acme Corp! While you’re waiting to hear back from us, why not check out our FAQ section that we update on a weekly basis based on our client calls. And if you have a minute, Like us on Facebook.”
Not only do I probably cut my troubleshooting call backs down to half, but I also gave them a direct link to my Facebook page and suggested they Like it too. Chances are they filled out the form because they had a question about something. If I or my marketing team is doing their homework, they can track how many calls we are receiving and what types of calls come in most. Place those questions and answers back on the website and give them a link in case they missed it is great for catching those that fall through the cracks.
A Call to Action That Works All by Itself
So you’ve finally placed a great call to action on your home page or landing pages. That’s awesome! While you’re tracking how many people are filling it out, you’re also finding out some demographics right? Lets say your offering a free copy of your eBook that normally sells on Amazon for 9.95. When they fill out that CTA, they’re taken to a sub page of your website with links to download that eBook. While they’re downloading they also get an email thanking them for downloading your eBook, but also invites them to sign up for your upcoming webinar or an “exclusive” link that gives them access some charts or data that most are not privy to.
Use a Different Response for Different Forms & Emails
One of the lazier things I’ve noticed is having one email address and auto response across your whole website. I know it sounds a little harsh, but think of it this way, why mix up all those responses into one funnel. If you have multiple landing pages for different products and services, I suggest use a separate auto response with custom messages for each product or service form and email. The clients and visitors of your website will think much more highly of you if they contact you either on accident or on purpose and notice a completely different message each time for each separate product. And while we’re at it, update those messages monthly. It doesn’t take but a few minutes each one.
Subject Lines Need to Be Clever
Using generic subject lines could land your auto response email into your visitors spam folder. We all know most people don’t eve check their spam folders that often because they’re use to getting so much. Play around with a few ways to contact back with different subject lines to increase your click-through and open rate. Spark curiosity when they read your subject line so that they actually do read it and feel happy they did at the end. Maybe offer a cool deal or discount.
So what do you do with your email auto responses? Have some more ideas to add to this list? Let us know in the comments below.
All Posts, Marketing
When you think of some famous blogs that you frequent during the day, I’m sure many names come to mind. Some of those blog authors have followers and readers in the thousands if not more. We all follow them, waiting to hear some tidbit about the next big thing, or some advice on how to do something you already heard elsewhere. They’ve been around for some time and so we trust their judgements and opinions. All of that is fine and dandy, but what about some peers you may have met recently at a local networking or social event? I’d like to challenge you to read on to see a different perspective on this topic.
With all the mediums for sharing content and social media, I’m sure you have many connections to people you’ve met or network with. In person these people can tell you a great deal about their products, services, insights, and tactics to what they do best. Of course not too much data, but still some really informative stuff. Check to see which of them has a blog or some type of frequent distribution of content. Read a few posts and see if what they’re talking about makes sense. See if it sound relevant to your current business needs or hold some great tib-bits you can use in the future. If you’re not already signed up, I suggest you do so now.
Why Your Comments Are Important: With the various types of publications, there are also many ways for a reader to comment on his or her thoughts. This is a great option because it allows for a conversation. This gives you a voice to either compliment or challenge the content given. Nothing stirs up multiple reply comments on blogs more than when different people have different views on a topic and continue to weigh in to try and prove their points.
Share and Promote: If you found the post thought-provoking, share it with your peers and associates. This is where social media is at its best. Use the Tweet or Facebook buttons to share the post. Coming from you, it will seem like a good and relevant read to your associates. Get them to weigh in or validate the discussion. Think of it as community building. We all know word of mouth is the best form of advertising, so the same benefits apply here.
How Much Time It Really Takes: You may think it’s a painstaking process of hours when really it isn’t. You’ll be able to tell within the first paragraph whether or not the rest of a piece will be worth your read. Once read, take 5 minutes to write a comment. It can be a short as a few words to a paragraph if you feel led to write more. Most blog sites have their comments section ready to go without the need for you to sign up with some service before you’re able to post. Sharing on the internet is takes about 30 seconds with the help of pre-installed social media buttons.
What’s In It For You: Think of the “Golden Rule” here. If you’re already blogging for your business, wouldn’t it be great to hear from people within your community whenever you publish a post? I’m not going to set a false expectation that for every comment you place, or post you share you’ll in turn receive the same for your own. However it does make for good recognition when you are at networking events where these other bloggers are attending also. It’s a great ice-breaker for striking up a conversation. Aside from being a part of the conversation and that warm fuzzy feeling, you have a few things to look forward to. You’ll also get a track-back to your own website or blog if you entered it into the fields when submitting your comment.
No time like the present, so start now by commenting below. Our blog even has this cool feature where it will mention your latest blog post if you check the “Comment Luv” box. And of course if you have something of value to add to the conversation, we’d love to hear it!
All Posts, Marketing
Our last 4 prospective client requests for websites all had questions about blogs. I personally was pleased because there seems to be a growing conscientious to how effective blogging is to not only your site’s SEO but to your business’s brand. There’s a few things I want to talk about like transparency, effectiveness, analytics, and search engine optimization. Now I know there are many blog platforms out there, but for me a self hosted WordPress site offers so many options and features and the learning curve is fantastic to pick up and go.
The Reach: Taking some time out each week to write a post or two can really help drive some numbers to your website. Mainly because WordPress and search engines get along really well, but also because blogging creates fresh new content on your website where a traditional website may only see new content once a quarter. Even what could be seen as a low-interest website like stamp collecting could achieve visits by the thousands each week based on what they talk about and how. Never limit your business products or services to just what you think may be a small target audience. This is the internet we’re talking about here, millions of people are on throughout the day and night. There’s bound to be hundreds of thousands who share your views and can appreciate your opinions and opposition to a subject matter.
Engage, Engage, Engage: Consider other blogger’s and sites that talk about what you do and comment on their posts. Not so much to try to drive away readers, but to bring up valid points that may have been missed, or a little bit of controversy. We all like drama, and some of the hottest posts aren’t in the original article but in the comments where readers go back and forth trying to one up each other or drive home a point. You’d also be surprised at all the places you post, and who may want to view your blog entries to see if you know what you yourself are talking about.
Crowd-sourcing and Feedback: Without full-out asking for it, blogging can be a way to get great customer feedback. Consider a competitor of yours recently launched a new product. At first it seems like a great idea and may be a great product to those that need it. But what if it has a major flaw or is missing something vital that one of your products has and your clients appreciate much more than your competitors? Well after writing a post about it comparing the two products, you can see how your visitor weigh in with their comments. Of course your post won’t be written in a way to seem like your bashing. We’re not trying to be e-thugs, but a tasteful comparison could lead to better R&D for your brand, even when there isn’t competition.
Search Engines: I wonder when we’ll stop calling them search engines and just refer to Google instead. Google’s algorithms are still quite unknown, but what is known is how well an unknown website can pop-up as a number 1 or 3 organic result for a subject matter. Regardless of what the site looks like, and more so on how relevant the content is to the string of keywords used in a user’s search. With a static HTML site, you’d have to embed keywords, a page description, and some meta-tags to your page’s code. Not to mention the on-page keyword usage and image ALT tags you’d have to remember to include. With WordPress all of that is mostly taken into consideration. When adding an image to a post you easily have the options to put captions and alternate text messages for your images and graphics. You have a categories and tags box to check off and type in your keywords and associated post categories. It all really makes for an effortless optimization.
Overall Effectiveness: If you’re a small business who thinks that no one out there is interested in reading about what you have to say, let me tell you that you’re wrong. Even for the stamp collector, there is plenty to say that people are looking for. Imagine if you were the only blog out there talking about the history of some stamps, or hidden facts about some designs for stamps, or maybe even ways to save money on postage that most people wouldn’t know. I’m not a stamp collector but show me how to save money on postage and I’ll be all over it, and share it with my friends who may share it with their friends. One because its easy to read and share both on computers and mobile devices, and Two because it offers an audience I normally wouldn’t be able to reach on my own through traditional marketing. When I first started blogging late last year, I posted once a month (maybe) and I had traffic to my blog at about 25-50 people a month. Now I have a team of 2 other (3 soon) bloggers and we each post a different subject article once a week. In the past 30 days we’ve had almost 1500 visits (Google Analytics).
I hope that this clears some uncertainty on why you should get blogging NOW! For those of you that already do, add your pointers in the comments below. We can all learn something to be more effective!
I found myself not able to color in anybody’s lines or muster up enough energy required to even stare at a blank page. So what else could I do to get the boost usually relegated to a high-priced cup of Starbucks coffee? I went outside. Yup in the lovely 70° weather, I listened to the sounds of a almost perfect May day in Connecticut. And before I knew it, several titles/concepts came to me which enabled me to write this blog AND birth 2-3 ideas for some other projects. Fantastic right! Sometimes a simple change of location can do wonders for inspiration. Being jailed at your desk is not worth it when you can get some fresh air and use the objects/sounds/feelings around you to motivate your imagination. Like an artist who can use a host of colors or materials to create their masterpiece, so can writers. And I’m not talking laptop vs. plume…I mean what you use to connect ideas/concepts/words together to tap into your linguistic intelligence and unlock the door to your next novella. 
