Most of us know how important it is to maintain a good business relationship with the clients we deal with. To do this, we must build their trust and confidence to ensure a good business relationship and ongoing business dealings. Back in April, I wrote a blog titled “They Trust Me, Trust Me Not…” which talked about the importance of gaining and maintaining the trust of your clients. At some point and unfortunately, you’ll come across a client(s) where the business relationship becomes as rocky as an everyday romance. Unfortunately, I am dealing with this issue right now with a client and in the process of deciphering what went wrong where, I’ve come up with some navigating tactics when the honeymoon seems (or is) over.
Realistically Set the Bar – What is absolutely essential is setting realistic client expectations. Under estimating a projects complexity or scope can cause serious communication breakdown and seal the fate of your deal. If you can’t meet an expectation, inform the client that there is no way the project will get done on time and within cost. Hopefully your relationship is strong enough that they respect your craft and know that it is worth hanging in there until completion and possibly investing more cash flow into the project. The flip side is that they are angry and/or frustrated – so what do you do? You take responsibility for the oversight or incorrect projection and build confidence once again through honesty.
Give or only take? What do you do when you need the clients input on an essential decision and they just won’t do their part giving you information? Does it seem that you’re the only one trying to resolve an issue or find a work-around to solve a problem? Then it may be time to confront your client (in a non-aggressive & professional manner of course) and find out why they’re not pulling their weight, what the hold-up is, etc. A great business relationship needs two committed & fully communicative parties and if one half isn’t fully invested, it will inevitably cause problems and the venture or business relationship may not be a successful one.
Keep the lines clear – Speaking of communication…we all know how frustrating it is to go through a “dead zone” while on our cell phones. It’s the same in the business world- lack of effective communication about how a project will proceed, timeline for completions, and projections of cost, can cause serious problems in your business relationship and your bottom line. To ensure you & the client are on the same page, try asking rhetorical questions (The “question” is posed for the sake of encouraging the listener to consider what was said/the viewpoint) or my personal favorite, the “regurgitation” method. This is basically asking the client to regurgitate/reiterate (“repeat a response after the cessation of the original stimulus” per Wikipedia) what you just said but they do it in their own words to help to confirm that you are on the same track and what you have asked or said is really understood.
Keep it business & not personal – Most of the time, difficult business situations that arise are often linked to communication. As with our personal life relationships, most of the time you only get out what you put in. I cannot stress enough that effective communication is essential. Whether the client feels unheard or you can’t seem to agree on a point, ALWAYS remember that they are the client. Keep a professional demeanor, a level head and govern the words you say recognizing the power of them over your current and prospective business dealings. Also have confidence in your talents and don’t let 1 clients displeasure cause a low hanging head. Know that their disagreement on a matter has everything to do with the business and do your level-headed best to keep it that way. Choosing to always keep it professional will command respect and they mght just use you again because of your stamina & professionalism.
Word of Mouth – It’s been reported that “studies confirm that word of mouth marketing drives 20-50% of business decisions.” Wow! So what that says clearly to me is that how you deal with the client, good or bad, has a profound effect on the success of your business as well as your future collaborative business efforts. It may be a little hokey but I always remember, what they say is tied to what they think and that can cause the deal to sink. So I’ve learned some valuable lessons and am encouraged to further hone my craft and become better at successfully navigating the client relations waters. As I’m going up & down river though, I’ll keep these considerations pocketed in my life vest.
Recently we setup a new website for a client who is a great photographer. The account rep for this client is Yvonne Barber and she had a thought about protecting this client’s images from people who may want to try to use them without proper permission. It was a valid point because as of right now, the client wasn’t looking to sell nor allow for licensed downloads of his images for any type of use.
Well we found a nice piece of jQuery code that we were able to add to his Header.php file that disables the right clicking option in most browsers. See the short video below for a step by step way to do it yourself, even if you’re not a seasoned programmer.
Google and Yahoo have always been on different paths in the quest for being king of the hill among search engines. But as I went to each site looking for Olympic updates & information, I noticed a glaringly obvious difference between the Gold & the Bronze when it came to their homepage content strategy for the 2012 London Games. As the two giants regularly tussle for domination of their sectors, is the competition fierce for the web visitors and advertising dollars during the games? As it’s been pointed out on several occasions, Yahoo has (or “is” based on opinion) a big branded advertising business and isn’t shy about it. Google is all search – you get no advertising on its homepage whatsoever. One could say that Yahoo’s homepage creates a schizophrenic type atmosphere and Google chooses to reflect why people go to any search engine at all – to simply search. Each has a diametrical perspective; which may or may not be shared by minimalistic loving web surfers or those who want to know everything every moment of every day.
Now it may just simply be “tomato v. tomahto” – all up to the users choice of flavor. Let’s see where these two rivals stand on the content podium for the 2012 Olympic Games looking at just this one, but VERY TELLING facet – the homepage. For this year’s Olympics, you can almost see the tumbleweed across Google’s homepage with nothing more than a clip-artish image above its unapologetic, simplistic search box. Whereas Yahoo completely capitalizes on the opportunity to lavish (and possibly overwhelm) you with up-to-the-minute stats on what sport is broadcasting, which country is leading in medals, and all note & news-worthy headlines from every vantage point of this historical event.
Could it be that the choice of a clip-artish image was a passive-aggressive “thumbing of the nose” at Yahoo’s voracious need for your attention? If so, Google gets benched on the therapy couch for this one…lol. But before they end up neck and neck for your search engine loyalty, what finds them at the same starting line is the intent of the user. If one chooses to be in the know, then Yahoo wins hands-down because it is in part what they do best. Yahoo hand-holds you every day, all day- showing you what’s hot (and not) and postings about every media event worldwide. They actually look to be a strategic partner with both their advertisers and users alike. So you are ALWAYS in the loop, whether you want to be or not when just searching for let’s say a great vinaigrette recipe.
Die-hard Google fans will say that their fearless leader displays a search engine decorum truly lacking in their competitor and that if people want news, the can get news BUT only when they ask for news. They provide a discriminating à la carte rather than a force feeding approach. At the end of the day, Yahoo hands down is a true entertainment portal capable of satisfying various entertainment and leisure users. For better or for worst, Google isn’t trying to be an entertainment portal, so it doesn’t even come close to competing with Yahoo in this regard.
So as far as the 2012 Search Engine Homepage Olympics are concerned, Yahoo’s neck is a little more laden than its competitor. Now I know that Goolge lovers might say that “everything that glitters isn’t gold”…Well I guess you’re not Yahoo then are you? LOL.
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With all that, we are looking go expand our articles and this is where you come in. Let us know if you’re interested in writing for us. The only requirement is that you’ll be writing a post once a week for a specific day. The range for topics is still pretty open, but it does need to be design related. If you’d like some more information, please fill out the form below or call us at 888.603.1090. [contact-form subject=”New Dt blog writers” to=”email@jpdesigntheory.com”] [contact-field label=”Name” type=”name” required=”true” /] [contact-field label=”Email” type=”email” required=”true” /] [contact-field label=”Website” type=”url” /] [contact-field label=”Comment” type=”textarea” required=”true” /] [/contact-form]
We know that Content is King…yes, yes, yes – we’ve heard that over & over again. But let’s talk about the content strategies being implemented by brands and media leveraging this great sporting event taking place right now. I’m confident it was a full on sprinting event for various brands & powerhouse marketing firms to get their client products or just their in-house writing talent to be considered for this years’ event. Whether submitting product designs or being a head content writer for the television promos or print campaigns, all were gunning for the gold.
Leading the pack of those trailing close behind, Coca-Cola (Coke) has certainly won the coveted spot. I have read that Coke created more than 120 pieces of content for this years’ Olympic Event. But the company’s most brilliant move was capturing Mark Ronson, an English DJ, Grammy award-winning producer, musician and co-founder of Allido Records, to blow away the competition with its “Move to the Beat” campaign for the London 2012 Olympic Games. http://bit.ly/QZoW7L Using the video platform of YouTube, Coca-Cola created an entire series of videos to extend the value of their brand for the Olympics and reach customers in an interactive way. While some companies may still be hesitant to embrace video due to budget or ROI concerns, the forward-thinking marketers of Coca-Cola are diving headfirst.
This campaign has broken the ribbon with their concept of recording the sounds of Olympic sports events and transforming them into music. http://bit.ly/NQMDvF The motivation behind Move to the Beat is to bring teens closer to the Olympic Games while drawing inspiration from London’s musical heritage and connecting the two in a very tangible way. http://bit.ly/MOzd68. Doing so resulted in a cool, interactive corporate sister-website solely dedicated to this Olympic campaign at http://bit.ly/QLBOKf.
Knowing that Social Media would play a key component in their ability to gain worldwide access & participation, they coupled with Facebook on this venture allowing the brand to blast worldwide and engage the masses to create their own music beat! http://on.fb.me/OxDuau
Wow, talk about leveraging Social Media elements with written & video content! I wish I could have been a fly on the wall at that team meeting! Just when you realize the enormity of this project & campaign, scrolling through the website you realize that this concept allows all of us NOT IN LONDON to engage outside the normal screaming from the couch or bar stool at the TV, to tap our fingers, dance while cooking or wield our musical talents (novice or expert) TO BE A PART of this historical event. That’s right YOU can create your own beats and let the whole world know you are part of the London 2012 Olympics. Sweet right?
So kudos to the marketeers and content creators at Coca-Cola for taking content creation to another interactive level. And based on the numbers of those Moving to the Beat on this venture, I’d say it’s proven that this campaign was destined for the podium and the #1 spot at that!
Everyone loves Walmart, right? You can get just about anything you need – same name brand & quality products as grocery stores but at a significantly lower price point. In this day when recession is as common a conversation topic as the presidential election (if not more so…lol), everyday people in life & business are looking for ways to snip financial corners to get their needs with not much room for wants. While some businesses are downsizing their staffs, other are cutting the “extras” out of their budgets and even their general operating expenses. I am glad to report that Design Theory is well aware of this issue, how worldwide economics drive business AND we’ve responded.
We know that in order for us to thrive beyond the bottom line, we have to be smart, competitive in our pricing and savvy in our marketing. So taking some pages from Walmart’s business playbook & business acumen, Design Theory offers a variety of solutions for business websites & branding efforts. Move over Walmart, we’re taking a seat at this table too! Established by Jean Perpillant, Design Theory’s primary goal is to assist businesses, small to large, in catapulting their message, services or products to a worldwide presence AND doing so at a fraction of the cost of most big design firms. We offer the same quality of work and development talent as the bigger firms but without making your wallet cry uncle. This includes creating both functional and eye-catching websites, which is at the core of Design Theory, but also SEO and Social Media management and creative development of all print media and brand marketing and more to come!
Coming from an IT background, Jean understands what goes on in the back of the house of websites and has developed a staff along the East Coast (present company included) to give it all the curb appeal needed to entice consumers and grow your profit line. But it’s not just what Jean does, it’s what he loves! “It is gratifying to be able to put such creativity to life”, he says. And that type of passion is conveyed in his commitment to both his clients and his team. He knows how to bring a clients vision forth in an almost tangible way while challenging and extracting the best out of his staff to do so.
Much like Walmart, Design Theory is always thinking and trying to figure out ways to be a “one stop shop” for a company’s total business marketing needs. We take growth & evolution seriously; and we want our clients to know that we truly can offer them a personally catered menu of services specific to their needs. Moreover, services specific to their current and long-term goals so that all elements of their branding work consistently and cohesively across all forums today and down the road. Design Theory currently offers:
Full HTML & WordPress Website Creation
Domain Hosting and Registration (client or privately owned)
Graphic Design
Web Site Traffic Analytics
Website Improvements
Content Writing
E-Commerce Online Solutions
Business Development
Multiple Email Accounts
Web Forms
Social Media Management
Print Media (Flyers, business cards, letterheads, etc)
Branding Materials (such as Brochures, Business Cards, Media Kits, and more!)
At Design Theory, one of our “theories” is we want your business, not your money. Simply put, your business is what’s most important to us. If we can provide a service that is beneficial to and improves your business, then we establish a relationship. And that relationship means more to Design Theory than anything else since your success is our success!
Most of us know how important it is to maintain a good business relationship with the clients we deal with. To do this, we must build their trust and confidence to ensure a good business relationship and ongoing business dealings. Back in April, I wrote a blog titled “They Trust Me, Trust Me Not…” which talked about the importance of gaining and maintaining the trust of your clients. At some point and unfortunately, you’ll come across a client(s) where the business relationship becomes as rocky as an everyday romance. Unfortunately, I am dealing with this issue right now with a client and in the process of deciphering what went wrong where, I’ve come up with some navigating tactics when the honeymoon seems (or is) over.
Give or only take? What do you do when you need the clients input on an essential decision and they just won’t do their part giving you information? Does it seem that you’re the only one trying to resolve an issue or find a work-around to solve a problem? Then it may be time to confront your client (in a non-aggressive & professional manner of course) and find out why they’re not pulling their weight, what the hold-up is, etc. A great business relationship needs two committed & fully communicative parties and if one half isn’t fully invested, it will inevitably cause problems and the venture or business relationship may not be a successful one.
So I’ve learned some valuable lessons and am encouraged to further hone my craft and become better at successfully navigating the client relations waters. As I’m going up & down river though, I’ll keep these considerations pocketed in my life vest.
