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So in last week’s blog (http://blog.jpdesigntheory.com/getting-over-the-hump-an-inspiration-for-blog-writers-block/) I mentioned to look out for my upcoming one regarding “coloring in and outside the lines in Social Media”. Well here it is-so let’s talk about how that premise affects our perception, utilization, and ultimate success or failure of Social Media in a business.
I must admit that when the term “social media” came on the scene I thought great, just another “let the whole world know all your business” tool and way for someone to financially capitalize on my personal affairs. But I’ve come to understand both the downsides of it (i.e. cyberbullying, identity theft, etc.) AND the magnificent power of it in the business world. Social Media was created to use the platform of telecommunication to form interactive dialogue between organizations, individuals and entire communities. So, obviously the masterminds behind it meant it for good (rather than those who’ve chosen to abuse its power) and when it comes to utilizing it for business, it is an amazing, free tool that can take your business (and its exposure) to another level. In 2012, none of us can deny the fact that properly using Social Media yields better results than traditional marketing efforts alone.
I saw a quote which said “coloring outside the lines is a fine art” and that person was right when it comes to thinking outside the box in business and the beauty of the broad stroke in art. But when it comes to Social Media, the defined parameters are there for good reason and should be yielded to in order to get the desired results from doing so. Majority of us know that Social Media tools like Facebook and Twitter allow businesses to access an unlimited number of existing and potential customers and perhaps cause exponential growth of your business in various markets. The proper use of these tools could help to grow a small, home-based business into a multi-million dollar conglomerate beyond their current demographic and broadest vision…think NBC’s Shark Tank-like opportunities. But those who know how to stay in the parameter confines of Social Media and play by the rules of it, know that using this medium requires strategical thinking, commitment and tenacity. And it’s only then, that you see the ROI for playing by the rules and staying in the lines established. Such as:
Impressionable Artistry ~ Know that current and prospective clients will base their first impression on what they see. If your business has a Facebook page, make sure that it properly reflects your business by mentioning salient points about your business, have links to your company website and location, and keep use of your logos consistent. Lastly…my personal pet peeve – PLEASE SPELL CHECK to avoid SMH’s and 
‘s.
To Blog or Not to Blog ~ If you are going to blog make sure you are a pretty good writer or use someone else to do so. Blogging is both a craft and great tool…if you can do so effectively and draw “good” attention to your business. Again, you want to spell and grammar check before you post. People will respond with comments and you don’t want something written that will reflect negatively on your business. Remember, once its out on the worldwide web it’s there forever!
Use all Crayons in the Box~ Twitter, LinkedIn, Facebook, YouTube, Google+…need I say more. Don’t just use one medium, use them all. The more you post information about your business, join groups, comment on another businesses blogs, etc., it is more likely you will gain a few new clients and followers. 
And then we have the scribblers…Those who don’t see any ROI and/ or do more harm than good to their brand/business by misusing the exposure tool of Social Media. Much like a child coloring, if you move too fast or don’t understand the parameters/boundary lines you will end up with a mess. Nothing to hang on the refrigerator – no growth in your business.
This often happens when people don’t do the following:
Take the time to understand it ~ Use the hands of time to figure out HOW YOU WANT and NEED to engage people on Facebook, Twitter, Digg, etc. for it to be successful in growing your business. Because once it’s out in cyber world, it’s there to stay. No balling up the page and tossing it in the trash like it didn’t exist.
Take the time to plan it to properly execute it ~ Make sure your business does their due diligence in research and planning to create a successful Social Media campaign and message. Social Media strategies must be thoughtfully constructed and planned prior to execution to not end up chock full of rookie mistakes or even worse…irrelevant. Also remember that in order to properly manage your businesses Social media that it takes time and consistent communication with other users to build a strong following, brand recognition and respect.
Understand that it’s about the WHOLE picture ~ Using Social Media correctly requires a team effort which should combine company branding, customer service and sales initiatives to constantly interact with the online marketplace and do so in a consistent manner. Yup – use every crayon in the box!
At the end of day, successful Social Media in business is about engagement, creating a trustworthy Social Media identity, client acquisition, increased sales, and better brand awareness locally & globally. Then you’ll have a business that’s gold star worthy!
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Even those who have great aptitude in writing sometimes find themselves with literally NO WORDS! Unlike our verbal language, writing is actually one of the most difficult activities that we humans use to formalize communication sin la boca (without your mouth if you don’t speak Spanish). It sounds simple but as Wikipedia has defined it: writer’s block is “a condition, primarily associated with writing as a profession, in which an author loses the ability to produce new work. The condition varies widely in intensity. It can be trivial, a temporary difficulty in dealing with the task at hand.” Uh, yeah- I couldn’t have said it better. But what does one do when the deadline is looming and the children are to bed and it’s man vs. machine and you realize…I’VE GOT NOTHIN’! Thank God writing pro’s like Mike Rose (famed UCLA Graduate School faculty member and author) even acknowledges that it truly is “an inability to begin or continue writing for reasons other than lack of basic skill or commitment“. Whew…I’m off the hook a little! But now what do I do about it?
Why do you we do this to ourselves…it‘s supposed to speak back to you right? Like in some gone from a book to the big screen movie—the leading character is some highly paid British actor/actress paid to throw their laptop out the window of their 5th story NYC walk-up in utter despair. Yeah…in the real world most of us don’t have the kind of money that allows for those despairing moments. So I have opted not to spend hours wasting good wine or time employing this useless tactic. Instead I think it’s best to stare at something else. Walk around your house- look at some pictures, clean, cook, do a little laundry or run an errand. Heck, play with your kid or a game of chess with your spouse. Do something else besides stewing in the quagmire of I have no clue. You would be amazed how making the best salmon with a lemon dill sauce can jump-start a blog idea. Personal Example: One day I was frustrated about a concept I dreamt about (and DID NOT GET UP & WRITE IT DOWN.. I know bad, bad, bad) and was about to scream when my daughter asked me to color with her. As I was taking note of how precise my “staying within the lines” was and how the unbridled charm of a child’s Crayola skills were, yes the cliché lightbulb went off. And before you knew it, while she was still coloring outside the lines, I was pecking away on my laptop. Writers cramp over came writers block and I was grateful for it.
You know what they say in real estate…Location, Location Location. And I agree. After a very busy weekend and stressful morning 
I found myself not able to color in anybody’s lines or muster up enough energy required to even stare at a blank page. So what else could I do to get the boost usually relegated to a high-priced cup of Starbucks coffee? I went outside. Yup in the lovely 70° weather, I listened to the sounds of a almost perfect May day in Connecticut. And before I knew it, several titles/concepts came to me which enabled me to write this blog AND birth 2-3 ideas for some other projects. Fantastic right! Sometimes a simple change of location can do wonders for inspiration. Being jailed at your desk is not worth it when you can get some fresh air and use the objects/sounds/feelings around you to motivate your imagination. Like an artist who can use a host of colors or materials to create their masterpiece, so can writers. And I’m not talking laptop vs. plume…I mean what you use to connect ideas/concepts/words together to tap into your linguistic intelligence and unlock the door to your next novella. 
1.) Interview a customer about particular concerns/challenges as well as solutions and then blog about it. I’m sure they will love the attention & it gets their name advertised in social media for free. Or you can opt to share an anecdote about an issue that occurred in your own business, from the problem to the solution.
2.) Dialogue with industry-friends via social media and let the responses shape a blog post or video blog with them weighing in on topics relevant to industry news items.
3.) Consider product or service comparisons, a Consumer Reports of sort but on issues like social media, graphic design, use of WordPress themes vs. traditional HTML websites.
4.) Report on a conference or webinar you attended giving perspective to real issues facing people in your own industry or some great highlights and tricks of the trade that you learned.
5.) Address customer questions you’ve received on the same topic/aspect of service. This lets them know that you’re listening and are willing to receive feedback once it’s out on the www.
6.) Expand upon a comment you wrote on someone else’s blog & parlay that into your own blog post. Tread lightly here, these are your peers after all. But bringing in a different angle never hurts.
7.) Correlate what inspires your daily life into the business world and create a blog connection. Hence, look out for my upcoming blog “Coloring In and Out of the Lines in Social Media” – thanks to my daughter’s crayons.
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Trust is one of the hardest things to give to another person in our personal lives let alone in business. However when we do decide to give it, it’s because the person has portrayed themselves in an unquestionably, trustworthy manner or have at least projected some character attributes which tells us it’s worth the risk. But before we ask a client to “ink the deal” they have to measure what’s said & done in dollars and cents and when 5 digits are on the line, they employ a vetting system like the DC Secret Service! Can you blame them?
In website design and branding, gaining and maintaining the trust of a client is ÜBER important. It’s a plastic surgery kinda trust-especially since a company’s website and branding materials are exactly that-their face to the world. If you’re on my side of the pitch table, here are some key points you might contemplate (or employ) before your next prospective or retained client meeting.
Don’t let your competency raise eyebrows! You’ve heard the old cliché come with your “A” game. When you meet a client for the first time, I say come with as many letters between A to Z as possible! Don’t just dress for success but prep for it with research! Know specifics about their industry and who their competitors are. Know about that company’s trends and how it has grown and/or morphed. Know what’s out in worldwide media about them – the good or bad press. Don’t be comfortable telling them what they already know but wow them with something they should know. You’ll have a better chance at gaining their professional trust and ultimately add more In God We Trust’s into your wallet.
Engage your client into a dynamic conversation – one that requires Q & A from the BOTH of you. Questions FROM YOU TO your client conveys that their voice is important to you. Not like you don’t know anything but like you want to glean or learn something from them. For some, going in with a “wait till I show you what I can do for you” kind of arrogance can really be a turn off and leave prospective clients feeling less trustworthy of YOUR motivations with THEIR business. Likewise, this applies to repeat customers as well. It’s even more important to talk less and listen more for an ongoing, “worthy of their trust” relationship.
Plug into what’s up with the industry headliners! Who are your clients’ competitors? What are the industry trends
of similar/competitor clients and how do you one up them? Their trust of you and your abilities is not just tied to your portfolio of projects but also based on your ability to offer innovative solutions to move them ahead and become industry leaders as opposed to followers.
Say I Do & Mean It! When you give a client an expected date of completion or they’re the one giving you the deadline, MEET IT or DON’T COMMIT! Nothing is worse for a budding business relationship or repeat business than not making it to the finish line. Especially when it’s the first leg of the race! Give reasonable timetables and make sure that if there are hiccups along the way that alter the timeline, communicate with the client before they have to call you.
What’s your rep? Growing up my father continually emphasized that “what people think about you can hurt you”. This has far worse consequences in the working world than the hallways of high school. If you’ve proven to be unreliable, gave shoddy work for good payment or burned professional bridges {or in some other manner} with clients, you might be the butt of a blog instead of the author. Remember, word of mouth can be the best advertising or your worst adversary. What a client thinks of you affects not just your relationship with them today but your future with all others too.
Want better customer retention and loyalty? Start earning it by giving them your best, prove your competency and follow-through with all commitments to show them you value their business and the relationship.
Call to Action: Shoot me a line and tell me – How Do You Measure Up?
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Getting creative on websites can sometimes feel constrained due to traditional layouts and verbiage, and most certainly when it comes to navigation bar and menus. Many of us think that we need to have the standard, cookie-cutter menu navigation bars that have become the “norm” for almost all websites. You know the type:
~Home~ ~Our Services (or Our Products)~ ~About Us~ ~Contact Us~
Most are similar in wording and format. I’m not saying that there is anything WRONG with this per se but if you can, know that outside of conventional thinking and web design, you can get creative without compromising easy navigation of your site.
Websites are certainly your worldwide face but even the prettiest of girls can use a little makeup. Sometimes that’s demure or other times an unexpected shocking red lipstick drives home a certain affect. So can your website. Don’t be afraid to try and incorporate some artistic menu design ideas. I had a ball researching some pretty interesting and witty design elements for menu navigations.
I thought this was a great use of the industry-driven design even with the typical wording. Another idea would have been to use the bricks themselves as the navigation bar.
You don’t see many vertical layouts for navigation bars so this really stood out to me. I bet it does the same for the current and prospective clients too!
Most of us would enjoy seeing a fun and innovative menu layout. This one made me comment out loud when I saw it “oh, that’s different”!
Don’t be afraid to use representative artwork and images either with or in-lieu of typical or generic menu names. It gives a personalized look to customary naming conventions.
When to keep it standard vs. using Atypical menu choices
I would say this is probably governed by the industry you’re in. If you are let’s say a law firm, then maybe you wouldn’t use the layout above but creative wording can be your breakout of the blue suit moment. Don’t be afraid to use your thesaurus here as long as you don’t compromise the ease of use and appropriate industry jargon. Example: I’m a recent law school graduate looking to work at “JP Law Firm” and upon reviewing their website, I see a menu item titled “The Brief” (which is a legal term for a written document presented in court arguing why the party to the case should prevail). It would not be a tough leap to guess they were using that instead of “About Us”. It’s a witty play on words which can be a little amusing and personally, I’d be impressed by the break away. Not everything needs to be starched and buttoned up. So with this said:
What’s your menu
design du jour?
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Is it really necessary for a small company to have website?
Can I really make SEO work for me?
Can blogging really benefit my company?
Is this all just a waste of time and is any of this profitable?
In a very Dr. Phil-ish candidness, you bet your butt they do! And here’s why:
1. I’ve said this to potential clients, current clients, on previous blogs and to my friends…YOU NEED A WEBSITE! Whether you live in a big city or small town, the truth is that most of the world doesn’t know you exist. Unless your business has a product or service that is exclusive to your geographical region, you need to expand not only your mind but also your client list and profit margin. How else can a small company in Nebraska acquire a client in Maine?
2. If you have sneakers, you need laces. Since you need a website, you need SEO. It’s the only way to get higher rankings in the major search engines for your company with limitless advertising. Yes, it can be a little time-consuming at first if doing so yourself (or you can just hire someone to do it…see www.jpdesigntheory.com) but it is worth the time and your dimes.
3. Do you see the visual example of a necessary principle? The more you or someone else writes about your company and services/products 
exposure expansion & growth.
4. It’s evident from all the market growth and promotion of social media, it is not only big now but it’s here to stay.Customers are savvy enough now to use it to their advantage and that directly benefits your company if you get on board. Especially since customers are utilizing all the tools the worldwide web offers to discuss product/service experiences and research them prior to purchase.
In the end, I hope these answers to common questions help you to understand the importance and necessity of websites, SEO and blogging. Can’t wait to see YOU on the www!
