All Posts, Content & Copywriting, Infographics, Marketing, Social Media
Facebook is an important platform for both engagement and professional networking among business and marketing professionals. But not everyone believes that time spent on this social media forum is well worth the effort. Or perhaps you think you do have strong and proper utilization of Facebook. And if so, that’s fantastic and way to go in leveraging your social media marketing channels. However, if you haven’t seen much engagement last year or haven’t generated any leads from it, then maybe some (or all) of these tips can help you change your fate in 2013. With a little time, a few colleagues and these tips, you can easily make your Facebook marketing strategy a success, increase traffic and engage, engage, engage!
#1. Content Making Your Audience Yawn?
Too many brands are guilty of over-posting articles and links to other businesses articles. Facebook is the most ‘social’ platform for all and people want to see, read, and share knowledge. Just posting articles can make your page quite boring! A better way to engage fans on your page and keep them coming back for more is to share a wide array of content. Anything from Infographics to select business tips to short e-books. Facebook may not be free forever so use this worldwide social media leviathan to your advantage while it’s still gratis!
#2. Tumble Weed Blowing Through Your Pages
There’s nothing worse than having a dead Facebook page. Many businesses Facebook pages were guilty of serious neglect with posts dating back weeks or even months ago. Not only does posting infrequently kill your Edgerank (the system that controls content visibility on your network’s News Feed), but it also sends a message to your fans that you don’t care to much about their loyalty to your brand and voice. The best way to improve visibility on Facebook is by frequent postings, advertisements and product/service imagery.
#3. A Little Vanity Is Good
A lot of businesses still don’t have a vanity URL (username) and are using the same old default URL given by Facebook from when they first signed up. To business prospects this can look tacky and unprofessional. Remember that once you have 25 fans, you are able to claim a dedicated username for your page. This comes in handy when you’re directing people to your Facebook page from other sources. You don’t want them to type in a URL that’s long and awkward. If you need help changing your URL, here’s how to do it.
#4. Don’t Let Your Page Be Visually Impaired
We all know that most of us “eat” with our eyes first. Visual content remains one of the number one way to engage with your network. What catches your reader’s attention through imagery certainly opens the door leading us to the relevant information causing them to spend more time on your page. Without it, your run the risk that fewer people will ‘Like’ your page or share your content. Infographics are a great way to grab the reader’s attention with imbedded links to your page to promote key information or a healthcare service being provided.
#5. Facebook Features and Apps
Business brands may not know or choose to use custom tabs for highlighting interesting content. But they should. With Timeline, a default landing page is no longer a must for businesses. You can now draw attention to your free resources, YouTube videos or other great content by using the (four) custom tabs underneath the header image (or cover photo). Custom tabs are fun and easy to create – here is a wonderful guide to get you started.
#6. Lacking Personality?
Although you still need to be professional on your Facebook page, it doesn’t mean you have to omit personality and excitement about your services and products. Once in a while ask your fans short, entertaining questions (even within the business context) to keep them engaged. Try to consistently engage your fan base by weekly postings with a certain theme. For example, try highlighting a product or service of the week, share a business tip or customer testimonial. Nurture your Facebook community while still maintaining your humor and lightheartedness in conveying the strength of your brand and business products/services.
Facebook is a fantastic business tool that can surely help you grow your business, but you have to use it properly for it to work to your advantage. So feel free to buck business stuffiness a little while using it to generate leads, engage your fans and gain a faithful following. Stay tuned for next week’s follow-up article highlighting Tips to Promote Your Business with Facebook Ads.
All Posts, Content & Copywriting, Infographics, Marketing, Social Media
What’s Trending…
Choose a topic currently trending in your industry or that of your client. Yahoo! and the various Social Media outlets are great sources for quick, current topics.
Keep A Stash
When the clock is not your friend, you need to have a reserve that you can quickly draw from. Try to jot down some topics and/or write a few lines about a particular topic so that when your back is against the wall, you don’t need to waste time trying coming up with new ideas.
Change The Format
Rather than being “informative” and using the written method, choose to do an instructional video on a topic you have adequate knowledge of. This can be a very effective and engaging form of blogging. You can also choose to create a quick Infographic as another great way to convey key information in a visually pleasing and quick manner.
Quality vs. Quantity
Writing about something you are passionate about or have adequate knowledge about is a sure way to write well. But to produce this kind of blog, don’t get caught up in the 700+ words of your average, well-researched blog post. Stick to what you know and convey it in a confident and concise manner. Direct, key points work best.
Use Imagery to Fill White Space
Using relevant imagery to support your topic is a great way to fill up the white space of your blog. In your spare time search for & purchase various images on iStockphoto or 123rf and keep a reserve that you can quickly draw from.
End with a Call to Action
Calls to Action take a little more pressure off the writer and puts some of the onus on the reader. It’s another great way to engage your readership by creating dialogue about your blog and hopefully a following.
Save Editing For Last
Once you start to write, write-write-write! Don’t stop to correct, edit or add hyperlinks, images or anything else. Save the clean up work for last.
Last Words
These simple steps will allow you to create a quick yet informative blog in a fraction of the time. Remember folks, you’re not going for a Pulitzer. So do what’s needed, do it well and then click post.
All Posts, Content & Copywriting, Social Media
I
n this ever growing age of technology just about everyone is using social media for their business as a tool for sharing information. A few weeks ago I published an article via Patricia Redsicker’s website about this very topic and now I’m bringing this very important information to the Design Theory readership.
The e-patient movement actively uses social media to inform themselves and each other about health and wellness issues, breakthroughs and programs. Social media is not only quick but also quite cost-effective. But when it comes to the sticky topic of patient privacy and HIPAA, the fast and fun use of social media becomes guarded like the White House.
Healthcare businesses want a seat at the social media table too but come under heavy scrutiny (and sometimes fire) for using blogs, Twitter, Facebook and other channels. Although there’s no rule saying you can’t use these platforms for healthcare marketing, no one wants to pay heavy fines for breaching the laws protecting patient health information.
So let’s take a look at 5 ways you can ensure HIPAA compliance within social media use.
#1. What’s the Motive?
The primary goal of any social communication from a healthcare practice or marketing company should be to educate and help patients, families, and employees improve their knowledge of health-related topics and their overall well-being. That said the information should be generalized to protect the personal identity and likeness of any patient.
#2. To Post or Not to Post
Make sure you do not post any protected health information (PHI) or patient related imagery that can be linked back to a particular person via any social media channel or professional blog. While it is acceptable to post photos of your facilities, staff, and marketing images for different campaigns, be sure to crop out images of patients visiting your business unless they have consented in writing.
#3. Monitor Your Online Discussions
If a healthcare business is using social media to reach patients and colleagues alike, tread lightly when engaging in online discussion forums that go from generalizations to specific advice. Healthcare professionals need to proceed with caution and may want to include a disclaimer on blogs and web pages where they provide health information. Another layer of protection is to always encourage people to consult with their own physician or come to the office for an in-person consultation.
#4. Get it in Writing
A great way to market within the healthcare community is to publish “human interest” stories, which include stories from real patients. These important stories can be published on social media channels as long as they don’t violate HIPAA. If you are interested in using a patient’s likeness for any kind of promotional use, you are required to get written authorization granting permission to use protected health information (PHI) for specific marketing literature, campaigns or videos.
#5. Go With Your HIPAA Gut
If you’re in doubt about any content that you are creating, publishing or sanctioning others to publish, go with your gut – the age old saying “if in doubt, don’t” should be your general rule of thumb. Also any concerns or questions as to whether or not a line is being blurred or crossed should be vetted by HIPAA-trained staff member to ensure compliance.
Consider This…
It is perfectly fine for healthcare companies to use social media for broadcasting their message, engaging a following, and driving traffic back to their website. But all this must be done within the HIPAA confines to ensure that they don’t get into any kind of legal trouble. Violations of the unauthorized disclosure of identifying health information can result in fines up to $250,000 and/or imprisonment in addition to sanctions for an ethical breach.
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On July 12th I was a part of HubSpot’s highly anticipated webinar “The Science of Inbound Marketing” in which they attempted to host the World’s Largest Webinar. Although they had thousands of people online, unfortunately they didn’t make their goal of surpassing the Guinness Book World Record they had last year. One of the big hooks for it was that depending on how often you Tweeted during the broadcast, you could win big discounts on their upcoming seminar and possibly even free attendance which is worth $600 bucks! So I thought AWESOME – I can surely do that. I mean I am a digital age, multi-tasking gal – how hard can this be?
But despite having great minds both behind it and as the slotted hosts/speakers, it was rather overwhelming to me in a myriad of ways and I was sorely disappointed with it. Their format and dissemination of information truly felt like being on the end of a machine gun – and not the one pulling the trigger I tell ya! It was rapid fire information which caused lack of focus, confusion and even fatigue – all typical of complete information overload in a short period of time. Now I don’t want to give the impression that is was all bad. The information itself was extremely illuminating and the slides gave rock-solid statistics and trends. But it was the METHOD of delivery that was like an assault rifle experience. Now I have NO desire to go to war with HubSpot as I truly respect them as a company and industry leader in many ways. But I feel compelled to say why it wasn’t effective for me and I’m sure many others, that were online. Here’s why…
The webinar started off like many do. Introductions from the moderator as to who the talented speaker will be, what their credentials are and what benefits will be graced upon the attendees. So I removed every distraction, ready with hands on keyboard for note-taking and awaited the flow of great information to make me better at Inbound Marketing than ever! Soon after they began I found myself, a self-proclaimed great multi-tasker, losing ground quickly. I mean we’re talking like A.D.D. Multitasking without any Ritalin-Tweet, read, listen, store this in your brain and look at these slides…all at the same time! And as the information infantry moved in, they wanted more Tweets – no 20 isn’t enough to get tickets, now you need 120 during the only ONE HOUR broadcast to win free entry to this gig. The great slides contained a lot of information of which I could only GLEEN the wealth contained therein before they were on to the next. I counted over 20 during the one hour webinar but I am confident of the inaccuracy of that amount because I lost count numerous times as they flew from one to the next. Once again, it wasn’t a “waste of time” kind of experience. It was a “Gee, I wish they had done it differently” so myself and the thousand others could have really reaped the huge benefits ascribed to it. So what have I learned from this?
Bullet Points for Successful Webinars
Doing webinars is a great tool for networking, marketing a product or service and conveying information in a structured way. But I believe that a few things need to be considered for success of the mission:
Informational Impact – If you are considering hosting a webinar, take your time during it to convey the important information in an ear & eye-pleasing way. If possible, offer the audio or full broadcast on a limited replay for the attendees. As I’ve opined above, if a person can’t take notes during the webinar without knowing shorthand or feels frustrated by the speed (or lack thereof), they’ll lose interest, log off before it’s done and may not tune in again.
Allow Absorption Time – You have to disseminate the information in a manner that allows for total absorption via both eye and ear so attendees can formulate solid questions or just make sense of what they are being told or reading. If not, they will not reap the value of your hard work & time as well as your industry expertise.
All the Artillery is Not Always Needed – If you have a lot of information, don’t feel pressured to convey it all in one webinar broadcast. Try breaking your information into several webinars or a multifaceted series. If you are conveying good, solid industry information, you will create a following and people will return for more. What better way to earn some Social Media street cred!
Who Is Your Comrade? –Isn’t creating relationships at the heart of Webinars? I often think it’s about touching an audience with your business prowess, conveying information that creates dialogue with your contemporaries and building your business network.
So at the end of the day, HubSpot is still the amazing inbound marketing strategy powerhouse it was before this famed webinar and more than likely, I will attend several of their webinars in the future. Just maybe armed with a little Kevlar…lol. What about you? If you attended this event or have an opinion on this subject matter, shoot me a comment.
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Maybe you’ve had a successful hair salon for years and your flow of clients is in and out like a Manhattan revolving door. Or perhaps, you just started one and are struggling to pack the chairs and fill the appointment book. Regardless, both need a website. It would seem that the latter would be more in need. But here are the top 5 reasons why both do and how it benefits the one with the successful streaks AND the one that’s a little green at the roots. Because the goals of a hair salon aren’t to create just great client impressions when they walk out the door, but even before they get there or perhaps know that you exist. How so? Read on….
1st Show that You Are a Cut above the Rest ~ Perhaps you can highlight with the talent of Picasso or have the most stylish stylists in a 50 mile radius- if you don’t advertise it, word of mouth is probably not enough to keep your book of business on the incline despite a declining economy. Grooming is one of the “extras” that many people can’t justify when the light bill is due and groceries are in need. In today’s tough economy improving the growth and profitability of your hair salon needs to be a high-priority and this is one tool you’ll want to have in the kit. Having a website shows potential and repeat customers that you really mean business about your business. It reflects another level of professionalism for clients and to the industry. Remember, the goal is to create a great impression on a client both before they come to the salon AND after they see their reflection in the mirror.
2nd Add Social Media Presence to Your Menu ~ Running a hair salon requires interaction with a lot of people and why not let that network work for you. What do I mean by that? I mean getting people to Like You on Facebook, connect with you via Linked-In and chat about you on Twitter. With constantly changing styles, promotions, and products you shouldn’t have a problem finding topics to talk or Tweet about. This is an ever-evolving industry and you can take advantage of that using the free resource of Social Media. Use it to show others that you are tapped into the most current trends in hairstyling, makeup, products or whatever your salon may specialize in. And speaking of specialties, if you have one in particular-like you wax as smooth as a baby’s bottom or have a stylist who coifs with the precision of Edward Scissorhands-then Social Media is the perfect place to create hype about the talents in your establishment.
3rd Great Referencing Tool for the Trade ~ A website is a great place to let your work shine and the words of your clients work for you. Often, word of mouth helps as much as it can hurt. Letting others “hear” from current/past clients does influence decisions…especially in service-providing industries. Most repeat customers would love say how Thomas keeps their true roots invisible or Shelly is a Shear-tress like no other AND see it in print! No to mention that playing to a client’s ego in this manner, is also another way to keep their business at your business. I mean this is an industry of vanity after all…
4th Stylistas, the Cutting Floor to Web Design ~ A great look and feel website should engage visitors and compel them to spend time there. You are in luck in this particular industry because the variety of website designs available can vary as much as shades of blond. But you also have to know which to choose based on your demographics, clientele and other such factors. Don’t forget that when selecting one, it should reflect both your vision for your business and the clientele walking through its doors. Keeping this in mind, don’t fail to have fun with it. I mean it isn’t a law firm for goodness sake-so you can push the envelope of creativity without seeming over-the-top.
5th Picture Perfect Coiffing & Selling ~ Photo Galleries aren’t fabulous only in SoHo but can be just as spellbinding on the www while exhibiting your stylists’ work. There are various choices to do so…like a slide show, a flip/style online book or even a Virtual Tour of your Salon while talent’s in motion. It will be engaging and be a non-traditional way of showing off your talented team.
Decide Who Will Make the Cut ~ If don’t have a salon website already but are now convinced you need one, here are some considerations when choosing a website designer and/or company:
Find one that you feel understands your salons demographics and how to reflect it on the website.
Know that imagery will be crucial for your website. So make sure that you have “web-worthy” photographs to showcase the talents of your team and use stock photography where needed to beautify the site.
Make sure they will write your content with commonly used keywords that are frequently used when searching for hair salons, especially in your geographic region.
At Design Theory, we’d love to help you take your business to the next level of design and success. As such, we now have great packages 
specifically designed for hair salons that will help you blow away your competition.
