Last week Design Theory allowed the outside world an inside look at our audience numbers for our weekly blog postings via Peeking Underneath the Hood at Your Blog #’s. It was great to get feedback by email and comments on the blog as to what people thought of our exposure and how that helped them to consider the importance of analytics. Most companies should know that tracking their visitors through a source like Google Analytics includes hits from search engines, pay-per-click networks, email marketing, displayed advertising and the like. Off-site analytics, like the ones I’ve demonstrated here, are to measure not just the website’s current audience but also it’s potential audience and what we at Design Theory can do to create more opportunities, exposure and buzz (aka comments) about our services. So, the analysis of our web data helps to improve the website and our blog content for Design Theory and it’s visitors.
During the last week of September
887 Page Views vs. preceding week’s 994 Page Views
As opposed to last week, this week we see a significant increase in readership directly from www.jpdesigntheory.com. Additionally, the top referring website is still Google but there seems to be a little less traffic via Google UK than the week preceding and Google.com jumped 46 more than last week as well. Last week there were very few unique readers on Monday & Tuesday (how readers are tagged via a persistent cookie that stores and returns a unique id value so that Client V is always the same Client V whenever he/she comes back to the website) but this week, there are definitely more than its predecessor (361 vs. 221). That’s great because that tells us we are reaching new people and therefore more potential clientele. As far as the blogs go, Daphne & I are still neck & neck, which once again confirms that our blogs and tags are working well for us. Lastly, as ironic as it is, our top view location moved from Ulaanbaatar, New Mexico last week to Meriden, CT this week. I can’t explain that one at all! But at least it reflects the diversity of our readers and confirms that Design Theory has a worldwide presence.
During the first week of October
717 Page Views
What I also notice right off the bat is that Tuesdays readership fell drastically and I know exactly why. I was on vacation and didn’t blog. Yes that’s right, I did it…I took a vacation and I’m not sorry about it. And although I’m not happy the numbers dipped, it did provide us with some solid intel. It shows that I have a reading audience and there is value in the content I create weekly for the blog. So Daphne metaphorically DUNKED on me HARD but that’s ok. Despite having different titles and talents, we have the same goal. And that ultimate goal is increasing the ROI that those talents provide via the blogs and the work we do for our clients.
As detailed in the Audience Stats, our number of visits/readers let us know that people are accessing our website and whether or not we are capturing new audiences. However, something this particular report doesn’t reflect (but should definitely be considered) is the bounce rate. The bounce rate tells us how many people come to our site and quickly left it. Now there are plenty of reasons that happens. Maybe someone had to answer their door or walk their dog…but most often it reflects that they didn’t find what they needed or became bored with the content. There’s no room for ego when looking at these numbers I must tell you. Because what it does is identify areas that we could improve on like imagery, written content and the ease of navigation throughout the website.
So once again we learn, we grow and do better. I’m encouraged by our numbers while knowing there’s ALWAYS room for improvement and I look forward to continue to write and put out great content & tidbits to our readers and clients.
~ Content Writing Inspiration ~
The beginning is easy; what happens next is much harder. ~ Anonymous
Google and Yahoo have always been on different paths in the quest for being king of the hill among search engines. But as I went to each site looking for Olympic updates & information, I noticed a glaringly obvious difference between the Gold & the Bronze when it came to their homepage content strategy for the 2012 London Games. As the two giants regularly tussle for domination of their sectors, is the competition fierce for the web visitors and advertising dollars during the games? As it’s been pointed out on several occasions, Yahoo has (or “is” based on opinion) a big branded advertising business and isn’t shy about it. Google is all search – you get no advertising on its homepage whatsoever. One could say that Yahoo’s homepage creates a schizophrenic type atmosphere and Google chooses to reflect why people go to any search engine at all – to simply search. Each has a diametrical perspective; which may or may not be shared by minimalistic loving web surfers or those who want to know everything every moment of every day.
Now it may just simply be “tomato v. tomahto” – all up to the users choice of flavor. Let’s see where these two rivals stand on the content podium for the 2012 Olympic Games looking at just this one, but VERY TELLING facet – the homepage. For this year’s Olympics, you can almost see the tumbleweed across Google’s homepage with nothing more than a clip-artish image above its unapologetic, simplistic search box. Whereas Yahoo completely capitalizes on the opportunity to lavish (and possibly overwhelm) you with up-to-the-minute stats on what sport is broadcasting, which country is leading in medals, and all note & news-worthy headlines from every vantage point of this historical event.
Could it be that the choice of a clip-artish image was a passive-aggressive “thumbing of the nose” at Yahoo’s voracious need for your attention? If so, Google gets benched on the therapy couch for this one…lol. But before they end up neck and neck for your search engine loyalty, what finds them at the same starting line is the intent of the user. If one chooses to be in the know, then Yahoo wins hands-down because it is in part what they do best. Yahoo hand-holds you every day, all day- showing you what’s hot (and not) and postings about every media event worldwide. They actually look to be a strategic partner with both their advertisers and users alike. So you are ALWAYS in the loop, whether you want to be or not when just searching for let’s say a great vinaigrette recipe.
Die-hard Google fans will say that their fearless leader displays a search engine decorum truly lacking in their competitor and that if people want news, the can get news BUT only when they ask for news. They provide a discriminating à la carte rather than a force feeding approach. At the end of the day, Yahoo hands down is a true entertainment portal capable of satisfying various entertainment and leisure users. For better or for worst, Google isn’t trying to be an entertainment portal, so it doesn’t even come close to competing with Yahoo in this regard.
So as far as the 2012 Search Engine Homepage Olympics are concerned, Yahoo’s neck is a little more laden than its competitor. Now I know that Goolge lovers might say that “everything that glitters isn’t gold”…Well I guess you’re not Yahoo then are you? LOL.
Many people ask me many questions about content writing. They vary from the off the top of the head answers to “I actually need to research that” responses. So when our head honcho at Design Theory asked me about researching client industries, billing and how clients respond to issues surrounding that, what solutions to these problems look like and how to not cause heart failure with the billing from it all, I realized I had quite a bit to say. So rather than writing it all, Jean & I decided to give you an over the shoulder peek at our conversation on camera. Some of it you might already know while another facet may give you an Ah-ha moment. Either way, I hope it conveys some worthy considerations when you incur some of these same questions and frustrations with content writing, research and billing for your web and branding clients.
Here are some of the highlights:
Professionally Developed Content
*Clients need to understand the process & value of the necessary research & writing that will be critical to the success of their website.
*Not everyone who owns a business can necessarily write well about their business.
*Understand the importance of the potential consumers experience will be via the client’s website.
*Make the potential consumer/service recipient feel like “I want to do business with them or by their product.”
Content Writing Time & Research *Do your due diligence in research to create great content to create traffic for the client *Become intrigued and entrenched in the subject matter & then writing from a position of “seeming” expertise and authority. *”Write It Like You Live It” positioning in content writing
Billing
*Use reportable billing software (i.e. Toggl) that report specifics to prove good utilization of time
*Consider incremental billing
*Establish a great rapport & trust so they so they don’t question the integrity of the work & the corresponding billing
Trust is one of the hardest things to give to another person in our personal lives let alone in business. However when we do decide to give it, it’s because the person has portrayed themselves in an unquestionably, trustworthy manner or have at least projected some character attributes which tells us it’s worth the risk. But before we ask a client to “ink the deal” they have to measure what’s said & done in dollars and cents and when 5 digits are on the line, they employ a vetting system like the DC Secret Service! Can you blame them?
In website design and branding, gaining and maintaining the trust of a client is ÜBER important. It’s a plastic surgery kinda trust-especially since a company’s website and branding materials are exactly that-their face to the world. If you’re on my side of the pitch table, here are some key points you might contemplate (or employ) before your next prospective or retained client meeting.
Don’t let your competency raise eyebrows! You’ve heard the old cliché come with your “A” game. When you meet a client for the first time, I say come with as many letters between A to Z as possible! Don’t just dress for success but prep for it with research! Know specifics about their industry and who their competitors are. Know about that company’s trends and how it has grown and/or morphed. Know what’s out in worldwide media about them – the good or bad press. Don’t be comfortable telling them what they already know but wow them with something they should know. You’ll have a better chance at gaining their professional trust and ultimately add more In God We Trust’s into your wallet. Engage your client into a dynamic conversation – one that requires Q & A from the BOTH of you. Questions FROM YOU TO your client conveys that their voice is important to you. Not like you don’t know anything but like you want to glean or learn something from them. For some, going in with a “wait till I show you what I can do for you” kind of arrogance can really be a turn off and leave prospective clients feeling less trustworthy of YOUR motivations with THEIR business. Likewise, this applies to repeat customers as well. It’s even more important to talk less and listen more for an ongoing, “worthy of their trust” relationship.
Plug into what’s up with the industry headliners! Who are your clients’ competitors? What are the industry trends of similar/competitor clients and how do you one up them? Their trust of you and your abilities is not just tied to your portfolio of projects but also based on your ability to offer innovative solutions to move them ahead and become industry leaders as opposed to followers.
Say I Do & Mean It! When you give a client an expected date of completion or they’re the one giving you the deadline, MEET IT or DON’T COMMIT! Nothing is worse for a budding business relationship or repeat business than not making it to the finish line. Especially when it’s the first leg of the race! Give reasonable timetables and make sure that if there are hiccups along the way that alter the timeline, communicate with the client before they have to call you.
What’s your rep? Growing up my father continually emphasized that “what people think about you can hurt you”. This has far worse consequences in the working world than the hallways of high school. If you’ve proven to be unreliable, gave shoddy work for good payment or burned professional bridges {or in some other manner} with clients, you might be the butt of a blog instead of the author. Remember, word of mouth can be the best advertising or your worst adversary. What a client thinks of you affects not just your relationship with them today but your future with all others too.
Want better customer retention and loyalty? Start earning it by giving them your best, prove your competency and follow-through with all commitments to show them you value their business and the relationship.
Call to Action: Shoot me a line and tell me – How Do You Measure Up?
For those outside the marketing realm, let me help define “branding”. Branding is a signature ‘look and feel’ that leverages all of the resources our industry has to offer to make sure that you will be noticed and recognized by consumers and like industry companies.
Branding is an essential component to any business therefore it’s something you should consistently think about and ensure it evolves on an ongoing basis. Taking time to think about and employ opportunities to promote your brand is both fundamental and key to its success.
Your brand and marketing materials should precisely detail & sell your product and/or service. If they’re not, they’re wrong. You know the old adage of “if it isn’t broke don’t fix it”…well if it is, it’s time to re-think and re-brand.
C’mon, get focused! Your view of your product/service can sometimes be narrow and if it’s your “baby”, it can be hard to be a tough critic. So if you can’t afford to pay for a professional focus group, here is a suggestion. Get together a group of professional friends from various industries and present your products/service. Offering hors d’oeuvres and beverages is a nice form of compensation. What’s most important though is getting their feedback in writing and implementing their suggestions (if they are good ideas…) into your brand/marketing strategies and promotions.
Know your street credibility ~ Your brand image as well as its reputation is vital. It’s super important you know what your client base is saying about you…and even your competition. Being armed with this information will allow you to evolve your branding & marketing strategies to thwart the effects of the good or bad press.
Promote your brand across all landscapes. This should include at a minimum:
∞ direct marketing via mailers;
∞ email campaigns and promotions;
∞ online & in-store promotions; and last but surely not least…
∞ social media, etc.
