All Posts, Domains, Web Development
As a business owner, your website and domain are crucial assets in your digital presence. There may come a time when you decide to terminate these services. Before you do, it’s essential to understand the consequences of this decision, not just for your immediate operations but for your long-term digital footprint. In this article, we’ll explore what actions may happen when a website and its associated services are terminated, cancelled, or abandoned, focusing on aspects like email services, domain name status, data backups, and more.
Loss of Website Access and Functionality
When you terminate your website services, the most immediate impact is the loss of access to your website. Depending on your service provider, this may be immediate or at the last day of your contract. This may also include loss of your content, graphics, images, software, and functionality. In some cases a backup or transfer can be requested, but it will need to be performed before the termination.
Other actions may include:
- No More Content Updates: You can no longer update or change your website’s content
- 404 Errors for bookmarked or externally linked pages
- E-commerce Operations Cease: If your site includes e-commerce, these functions will stop, affecting sales and customer interactions
- User Access is Revoked: Customers or clients will no longer be able to access your site, leading to potential loss of business and client trust
Disruption of Email Services
If your email is hosted through your domain provider, terminating your website may disrupt sending or receiving emails. Depending on how your mailboxes were setup, you may not retain a copy locally on your device(s) of your mailboxes. People who try and email you may receive bounce-backs or undeliverable messages. Ask your provider first about options to archive, download, or transfer your email and mailbox folders. If you have P.O.S. (Point of Sale) systems, calendars, they may need to be reconfigured if they utilize an email account with your domain name. Another thing to consider is logins to banks, government agencies, or other third party institutions, you’ll want to change your contact email to another address that you have access to or getting it updated after you lose access to the registered email account may be difficult to support.
Domain Name Release and Potential Repurchase
This is a big one that not many people realize. Your domain name, the digital address of your business will be available for anyone else to purchase and register. Depending on how much traffic your domain received and it’s ranking, it may be on the radar from some bots and software that are waiting for the chance to scoop it up and hold it or resell it for a profit. There’s very little legal obligations to get a released domain back. Though not impossible, but may be costly and avoidable by just keeping the domain registration active with a nominal annual fee.
Grace Periods and Redemption
Typically, there’s a 30-day grace period during which you can renew your services without losing your domain. Check with your service provider before you close your account to ask about this. Reactivating your domain post-grace period can be costly and is not always guaranteed.
Data and Backup Deletion
The termination of your website services also impacts your data. This includes but isn’t limited to any content, graphics, images, and photography. Unless you have a backup, you will lose all the data on your website. In some cases you may want to ensure you have a recent backup or copy of your website, because having one from a long time ago may not contain any recent or updated content. Some providers may offer data transfer services or backup and retention services for a fee. There is a nifty website that we use occasionally to research an archived timestamp or snapshot of a website through The Wayback Machine.
SEO and Online Presence Impact
Many business owners invest a lot of time and money on improving their online presence and search engine results page (SERP) ranking. To lose this may be detrimental and not a first thought when considering terminating your website and domain services. The SEO ranking you’ve built up over time will be lost, affecting your online visibility. Any external links or references to your website will lead to dead ends, potentially harming your brand’s reputation.
Legal and Compliance Issues
Depending on your industry, there may be legal ramifications to research and consider. Certain states, governments, and/or industries require data to be kept for specific periods, even after a business ceases operations. You might need to inform clients or users about the termination of your website and services, and give them a means to respond and record or document that response.
Wrapping this up, I want to leave you with some key takeaways to remember. Terminating your website and domain services is a significant decision with far-reaching implications. It’s not just about losing a site; it’s about disrupting your business’s digital presence, losing critical data, and potentially harming your long-term online reputation. Before making this decision, consider the consequences, explore alternatives, and ensure you have a plan for data backup and migration. If you would like help with this, promptly contact us so that we can act quickly and potentially save you money and peace of mind.
All Posts, Business Strategy, Strategy
In today’s digital era, having a Learning Management System (LMS) can be a transformative asset for businesses and educational institutions. An LMS is a digital platform that not only simplifies the delivery of online learning but also offers efficient course management, progress tracking, and interactive learning experiences. These features can significantly enhance your organization’s training programs, leading to improved employee productivity or student performance. Moreover, an LMS can help you reach a wider audience, opening up new growth opportunities for your business or institution.
This article is designed to guide you through the process of developing your own LMS, even if you’re not familiar with the technical aspects. Don’t worry though we’ll walk you through each step, from defining your requirements to deploying and maintaining the system. Then we’ll get into the details of system design, core feature development, additional feature implementation, rigorous testing, and user training. Although technical, it’s important to consider the importance of scalability, user experience, and continuous improvement in the context of LMS development. There are many platforms and applications out there, and we won’t get into ranking or rating any in this article, but we’ve used a few so if you want to know more about that contact us and we’ll tell you our experience. Regardless of your technical expertise, this guide will equip you with the knowledge and insights needed to create a successful LMS that caters to your specific learning needs and helps drive your business growth.
Define Your Requirements:
Identify the needs of your users (both learners and instructors). What features do they need? What kind of content will you be delivering? How many users do you expect to have? These questions will help you define the scope of your LMS.
Design the System:
Sketch out the architecture of your LMS. This should include the user interface, database design, and the server-side logic. You should also decide on the technology stack you will use. For us we are fans of WordPress for so many reasons, but due to the versatility and compatibility with third party applications and platforms, we have been able to build LMS systems for clients based on their specific needs. And that’s a key item to consider if you see your LMS as something that needs to offer an experience that your students will appreciate more than your competitors especially.
Develop the Core Features:
Start by developing the most essential features of your LMS. This might include user registration, course creation, content delivery, and progress tracking. Each of those are things I can dive so much deeper to explain and make cases for resonating with your target audience in unique ways. I will say though, don’t expect this to be perfect right out of the gate. You’ll learn a lot as you read more and as you develop too and so having a plan will keep you on course while you save new ideas for future iterations and enhancements. Your audience will appreciate the updates (email newsletters, social media, etc.) about new features, options, and course offerings.
Implement Additional Features:
Once the core features are in place, you can start adding additional features like quizzes, discussion forums, and grading systems. And consider how you want people to progress or be able to progress. Will they need to pass a quiz with a certain percentage (say 85%) before being able to unlock the next module or course? You could also create achievement badges that are displayed along with someone’s profile to signify their continued success. This is within the same realm as “gamification“.
Test the System:
Rigorously test your LMS to ensure it works as expected. This should include both functional testing (does each feature work correctly?) and load testing (can the system handle the expected number of users?). Have colleagues and friends test it out as well. Especially if this is something you’re building yourself, you’ll need some eyes on the whole front end process that can be objective to the menus, descriptions, ease or difficulty of use, email responses, password resets, you get the picture. Also test on mobile devices as well as desktop computers. Your audience may be more familiar with using a smartphone and may need buttons and forms to be easier to tap into or bigger font sized headings and navigation. If using video, it may be best to imbed the video from a hosting provider like YouTube or Vimeo so that the page loading times are not heavy or limited. We use Vimeo so that we have a custom experience without ads and includes our branding, where YouTube your videos may be interrupted with an ad that could be of your competitor or something completely unrelated and distracting.
Deploy the System:
This is probably the most exciting piece but also could be critical for timing and how you deliver the news about this new offering. Once you are satisfied with your testing, you can deploy your LMS. This might involve setting up a server, configuring a domain name, and setting up SSL for secure connections. There could be a lot more details but it really depends on your chose platform and application.
Train Your Users:
Provide training for your users so they know how to use the LMS. This might involve creating user guides, video tutorials, or even in-person training sessions. I’ve seen instructors and facilitators on Instagram doing walkthroughs and demos and I think those are great ways to provide instructions on how to use your LMS and highlight your courses, features, and benefits.
Maintain and Improve the System:
After the LMS is live, you will need to maintain it by fixing bugs, updating software, and adding new features based on user feedback. You can leverage your email list and put out a survey to a segmented list, or even a post course completion survey. The data you’ll be able to collect from your students will be the best and maybe better if made anonymous.
Remember, creating an LMS is a big project that requires a wide range of skills, including web development, database management, and user experience design. It’s not something to be undertaken lightly, but with careful planning and execution, it can be a rewarding project.
Business Strategy, Marketing
Over the past year, the term ‘excuseflation’ has been growing in business conversations. I’ll admit, I just learned about this terminology, but the definition or explanation of it I have become all too familiar with since the start of the pandemic. To put it lightly, ‘excuseflation’ refers to the increasing tendency of businesses to attribute shortcomings in their services or products to external factors. Most commonly global events (wars), inflation/stagflation, or supply chain disruptions. While these factors undoubtedly influence business operations, the excessive reliance on these reasons has begun to wear thin on consumers, causing them to question the authenticity of these claims.
As the marketplace continues to evolve, it is crucial for small businesses to differentiate themselves from competitors who try and exploit ‘excuseflation’ to their advantage. Below are three competitive strategies that can help small business owners in providing better communication and superior services, and most importantly setting themselves apart in their respective market.
Emphasize Transparency
One of the major issues with ‘excuseflation’ is its potential to erode consumer trust. To combat this, small businesses should prioritize transparency in all interactions with their customers. Whether it’s discussing product pricing, delivery timelines, or service limitations, being open and honest about these matters can build a stronger bond with consumers. Using tools like weekly social media updates on freshly available products and materials. Communicating through your email newsletters, or even direct conversations can help businesses stay transparent and foster a culture of trust. Don’t hesitate to flex a little bit on your hill of honor, you’ll win new clients and customers that’ll be with you for years.
Leverage Customer Service as a Differentiator
This is probably my favorite because in many big retail or big commerce establishments, the mission is volume and customer service is near the bottom of their values. So in the face of ‘excuseflation’, a small business can stand out by providing exceptional customer service. This involves not just addressing customer issues, but proactively working to prevent them. Regular check-ins with clients, asking for feedback (yes even making a warm phone call will go a long way). Even if you only dedicate 20 minutes a day to make sure your customers know that their satisfaction is your top priority, at the end of a week we’ve seen a small percentage turn into additional sales. Remember, small businesses often have the advantage of a more personal touch, which can go a long way in making customers feel valued.
Continuous Improvement and Innovation
While some businesses are blaming the environment for their performance, use this as an opportunity to introspect and innovate. Focus on improving your products, services, or internal processes and procedures. This could mean investing in technology to streamline operations or brainstorming ways to improve your product or service based on customer feedback and tone of the marketplace. Innovation not only helps in providing superior offerings compared to competitors who use ‘excuseflation’, but also showcases your commitment to growth, regardless of external factors.
Closing Theory: While ‘excuseflation’ might seem like an easy route in the short term to raise or keep prices high, businesses that choose to blame external factors for their shortcomings risk damaging their reputation and brand in the long term. As a leader, you have the opportunity to take a different path. Lead by emphasizing transparency, prioritizing customer service, and committing to continuous improvement and innovation, you can effectively differentiate your business and build a strong, trusting relationship with your customers.
All Posts, Business Strategy, SEO
As a small business owner, your focus can be pulled in so many directions when it comes to improving and sustaining your customer base and experience. When it comes to the efficacy of your website, attracting traffic, converting visitors into customers and a laundry list of other necessities, you’ll want to start with or keep your focus on what’s important. One essential aspect of website development that you may not be paying enough attention to is search engine optimization (SEO). Meaning, you need to make sure that your website has basic SEO metadata and is configured properly.
SEO metadata refers to the information that appears in the HTML code of your website and provides search engines (like Google and Bing) with information about the content of your site. Here are some essential SEO metadata that every small business website should have:
- Title Tags: These tags appear in the browser tab and provide a brief description of the page’s content. They should be concise and accurately reflect the content on the page.
- Meta Descriptions: These are brief summaries of the page’s content that appear in search engine results. They should be compelling and accurately represent what visitors can expect to find on the page.
- Header Tags: These tags organize the content on your page into different sections, making it easier for search engines to understand the hierarchy of information.
- Alt Tags: These tags describe the images on your website and provide valuable information to search engines that can’t “see” images.
So, why is it important to have these basic SEO metadata configured on your website?
- Improving visibility in search engine results: If your website has accurate and descriptive metadata, search engines will be more likely to show it to people who are searching for relevant keywords.
- Increasing click-through rates: When your website appears in search engine results, the metadata can influence whether someone clicks on your link. If your metadata is compelling and accurately represents your content, people are more likely to click through to your website.
- Enhancing user experience: By using header tags and providing alt tags for images, you are making your website more organized and easier to navigate for both visitors and search engines.
- Beating the competition: If your competitors are not optimizing their metadata, you can gain an advantage by doing so. You can appear higher in search engine results, attract more clicks, and ultimately win more customers.
As a small business owner, you must ensure that your organization’s website has the basic SEO Metadata configured. If you use WordPress as the platform for your website, you’re already in great position and may have several key elements available for simple configuration and input. We get questions all the time about what can be done to increase website traffic and improving search engine results, and these are some relatively easy things you can take quick action on or do yourself. You’ll improve the visibility in search engine results, increase click-through rates, enhance user experience, and be more competitive. There’s a whole lot more to do in SEO, and while it may seem overwhelming at first, implementing these details and descriptions is an easy and effective way to get started.
Check out our FREE slide deck on SEO Data & Strategy. You’ll even be able to download a PDF copy for free.
All Posts, Domains, Security, SEO, Web Development, WordPress
As the internet continues to evolve, website security has become a crucial aspect of ensuring a safe and trustworthy online experience. One of the most significant developments in this regard is the use of Secure Sockets Layer (SSL) Certificates. In this article, we’ll explore the reasons why it’s essential for websites to have an SSL certificate and why Google requires it.
What does it mean?
First, let’s define an SSL certificate. SSL is a standard security protocol that establishes an encrypted link between a web server and a browser. This link ensures that all data transferred between the server and the browser remains private and secure. SSL certificates are digital certificates that are issued by trusted third-party providers, known as Certificate Authorities (CAs). These certificates verify the authenticity of a website and encrypt all data transmitted between the website and the user’s browser.
Now, let’s get into why SSL certificates are crucial for websites
- Data Protection One of the most significant benefits of SSL certificates is data protection. Without SSL, all data transferred between a user’s browser and a website is transmitted in plain text. This means that anyone who intercepts the data can read and use it for malicious purposes. SSL encrypts all data, making it unreadable to anyone who intercepts it.
- Authentication SSL certificates also provide authentication. They verify the identity of the website, ensuring that users are communicating with the website they intended to. This helps prevent phishing scams, where attackers create fake websites to steal user information.
- Improved SEO In 2014, Google announced that HTTPS (the secure version of HTTP, which uses SSL) would be a ranking signal in its search algorithm. Websites with SSL certificates are given a higher ranking than those without. This means that having an SSL certificate can improve a website’s visibility on search engines, which can lead to increased traffic.
- Trust SSL certificates also create trust between websites and their users. Seeing the padlock icon in the browser bar and the “https” in the URL reassures users that their data is secure and that they can trust the website they’re visiting.
So let’s talk about why Google requires SSL certificates. In 2018, Google started marking all HTTP sites as “Not Secure” in the Chrome browser. This was part of Google’s plan to make the web a more secure place. Google wants to encourage all website owners to adopt HTTPS by making it a standard for all websites.
Google has also stated that websites without SSL certificates may be penalized in search rankings. As we mentioned earlier, SSL certificates are a ranking signal in Google’s algorithm. Websites without SSL certificates are seen as less trustworthy, and their rankings may be lowered as a result.
Our agency, Design Theory, has been informing our clients about a campaign we’re performing to have all of our client websites configured with an SSL Certificate. Great news if you’re already a client of ours, and if you’re not but want to get your SSL Certificate installed on your website, give us a call or email and we’d be happy to help you!
To wrap things up, SSL certificates are crucial for website security, data protection, authentication, SEO, and trust. Google requires SSL certificates to make the web a safer place and to encourage website owners to adopt HTTPS. If you’re a website owner, it’s essential to obtain an SSL certificate to ensure your website’s security and to maintain your search rankings.
