Web Design
Do you have difficulty getting visitors to come to your website?
The first thought that may go through your mind is that you’re not marketing enough, but you may be overlooking a common problem. Most people who do a search on Google.com don’t spend very much time deciding whether the website they clicked on is where they want to be. Typically, the decision to stay or go will happen within 7 seconds, which is commonly known as the 7 second rule. To ensure visitors are staying on your website after those first 7 seconds your website needs to have:
1. Easily accessible information
2. A user-friendy layout (clear and concise navigation)
3. An attractive design
Here are some examples of websites that DO NOT provide users with these three important design concepts:
Serene-Naturist.com
This website has so many design no-nos, I don’t even know where to begin! First off, all of the extra graphics, such as the butterflies, really distract you from what the website is really about. Secondly, the design does not look professional at all, giving it the impression that it was made by a 10 year old. You definitely don’t want that if you’re going to run a professional business. Also, the page loads very slowly because of the plethora of images and moving graphics that are completely unnecessary.
ChesterTourist.com
This website suffers from what I call “information overload.” The user doesn’t know where to click. There are just way too many links that are placed everywhere and not organized. This website would be a lot easier to navigate if the designer had grouped the links into categories and displayed them in one menu (e.g., a drop down menu).
Those were examples of BAD website design. Here are some examples of GOOD website design:
First Church of the Living God
This website is one of our own (created by the Design Theory team) and highlights some very good aspects of design. Unlike ChesterTourist.com, the navigation is very clear and concise. If you hover over the links on the navigation bar near the top you will see how much easier the website is to navigate with the links grouped into categories and displayed in a drop-down menu, which is what ChesterTourist.com should have done with their links. As you can see, the website is clearly about a church and the information (our services, media, events, etc.) is easily accessible and presented in an attractive, easy-to-read format.
Preston Dental Care
This is another website that we (the Design Theory team) have designed. Again, the navigation is very clear and concise, and easy-to-read. If you want to find out more about what services Preston Dental Care offers, the link for “Services” is right in front of you in large letters.
A very simple, easy-to-read layout is very important for getting more users to come to your website. I think the worst thing you can do is confuse the user. Your business may have the best product or service in the world, but if you don’t present it in a way that is easily accessible on your website, you will have a lot of trouble getting new customers.
Check out our design portfolio if you want to see more examples of GOOD designs 🙂
What about you? Have you seen any websites recently that you loved, or maybe some you wish you hadn’t seen?
Web Development, WordPress
More and more individuals and businesses are using content management systems instead of static HTML sites. Generally, a content management system (CMS) is easier for an end user to update and maintain. However, there are a number of options when it comes to choosing a CMS. Here are some things to consider when helping a client find the content management system that is right for them.
How tech-savy is your client? One of the main reasons to use a CMS is to allow your client to update their own content easily. In order to do this, they will need to be able to use the admin panel. Consider how easy it would be for your particular client to add, modify and delete content. Some of the easier CMS options for a beginner are concrete5 and WordPress. For more advanced users, consider Joomla or Drupal.
What functionality does your client need? This is one of those where you need to find the best tool for the job. There needs to be some balance here–there obviously needs to be enough features to get the site to where the client needs it and perhaps even grow with them into the future, but at the same point it shouldn’t overwhelm them either. This dovetails with the technology level of your client-user.
Also consider also the plugins and the themes available and how they could benefit your client. I would recommend browsing both the official site of the CMS in question as well as any 3rd party sites.
What level of support is available? This is both for your benefit as well as the client’s. How often is the CMS itself updated and how well are changes documented? Is there an active community that you can ask for help if needed? What additional resources are available for you and your clients?
What is your level of comfort? Obviously your skills factor in. What technology are you proficient with? What do you enjoy working with?
Obviously there are many other content management systems available. What do you prefer to use—either on your own or with a client and why?
All Posts
For those outside the marketing realm, let me help define “branding”. Branding is a signature ‘look and feel’ that leverages all of the resources our industry has to offer to make sure that you will be noticed and recognized by consumers and like industry companies.
- Branding is an essential component to any business therefore it’s something you should consistently think about and ensure it evolves on an ongoing basis. Taking time to think about and employ opportunities to promote your brand is both fundamental and key to its success.
- Your brand and marketing materials should precisely detail & sell your product and/or service. If they’re not, they’re wrong. You know the old adage of “if it isn’t broke don’t fix it”…well if it is, it’s time to re-think and re-brand.
- C’mon, get focused! Your view of your product/service can sometimes be narrow and if it’s your “baby”, it can be hard to be a tough critic. So if you can’t afford to pay for a professional focus group, here is a suggestion. Get together a group of professional friends from various industries and present your products/service. Offering hors d’oeuvres and beverages is a nice form of compensation. What’s most important though is getting their feedback in writing and implementing their suggestions (if they are good ideas…) into your brand/marketing strategies and promotions.
- Know your street credibility ~ Your brand image as well as its reputation is vital. It’s super important you know what your client base is saying about you…and even your competition. Being armed with this information will allow you to evolve your branding & marketing strategies to thwart the effects of the good or bad press.
- Promote your brand across all landscapes. This should include at a minimum:
∞ direct marketing via mailers;
∞ email campaigns and promotions;
∞ online & in-store promotions; and last but surely not least…
∞ social media, etc.
All Posts, Marketing
Our last 4 prospective client requests for websites all had questions about blogs. I personally was pleased because there seems to be a growing conscientious to how effective blogging is to not only your site’s SEO but to your business’s brand. There’s a few things I want to talk about like transparency, effectiveness, analytics, and search engine optimization. Now I know there are many blog platforms out there, but for me a self hosted WordPress site offers so many options and features and the learning curve is fantastic to pick up and go.
The Reach: Taking some time out each week to write a post or two can really help drive some numbers to your website. Mainly because WordPress and search engines get along really well, but also because blogging creates fresh new content on your website where a traditional website may only see new content once a quarter. Even what could be seen as a low-interest website like stamp collecting could achieve visits by the thousands each week based on what they talk about and how. Never limit your business products or services to just what you think may be a small target audience. This is the internet we’re talking about here, millions of people are on throughout the day and night. There’s bound to be hundreds of thousands who share your views and can appreciate your opinions and opposition to a subject matter.
Engage, Engage, Engage: Consider other blogger’s and sites that talk about what you do and comment on their posts. Not so much to try to drive away readers, but to bring up valid points that may have been missed, or a little bit of controversy. We all like drama, and some of the hottest posts aren’t in the original article but in the comments where readers go back and forth trying to one up each other or drive home a point. You’d also be surprised at all the places you post, and who may want to view your blog entries to see if you know what you yourself are talking about.
Crowd-sourcing and Feedback: Without full-out asking for it, blogging can be a way to get great customer feedback. Consider a competitor of yours recently launched a new product. At first it seems like a great idea and may be a great product to those that need it. But what if it has a major flaw or is missing something vital that one of your products has and your clients appreciate much more than your competitors? Well after writing a post about it comparing the two products, you can see how your visitor weigh in with their comments. Of course your post won’t be written in a way to seem like your bashing. We’re not trying to be e-thugs, but a tasteful comparison could lead to better R&D for your brand, even when there isn’t competition.
Search Engines: I wonder when we’ll stop calling them search engines and just refer to Google instead. Google’s algorithms are still quite unknown, but what is known is how well an unknown website can pop-up as a number 1 or 3 organic result for a subject matter. Regardless of what the site looks like, and more so on how relevant the content is to the string of keywords used in a user’s search. With a static HTML site, you’d have to embed keywords, a page description, and some meta-tags to your page’s code. Not to mention the on-page keyword usage and image ALT tags you’d have to remember to include. With WordPress all of that is mostly taken into consideration. When adding an image to a post you easily have the options to put captions and alternate text messages for your images and graphics. You have a categories and tags box to check off and type in your keywords and associated post categories. It all really makes for an effortless optimization.
Overall Effectiveness: If you’re a small business who thinks that no one out there is interested in reading about what you have to say, let me tell you that you’re wrong. Even for the stamp collector, there is plenty to say that people are looking for. Imagine if you were the only blog out there talking about the history of some stamps, or hidden facts about some designs for stamps, or maybe even ways to save money on postage that most people wouldn’t know. I’m not a stamp collector but show me how to save money on postage and I’ll be all over it, and share it with my friends who may share it with their friends. One because its easy to read and share both on computers and mobile devices, and Two because it offers an audience I normally wouldn’t be able to reach on my own through traditional marketing. When I first started blogging late last year, I posted once a month (maybe) and I had traffic to my blog at about 25-50 people a month. Now I have a team of 2 other (3 soon) bloggers and we each post a different subject article once a week. In the past 30 days we’ve had almost 1500 visits (Google Analytics).
I hope that this clears some uncertainty on why you should get blogging NOW! For those of you that already do, add your pointers in the comments below. We can all learn something to be more effective!
All Posts, Marketing, Web Design
When it comes to designing a website, there can be a lot of opinions thrown into the hat from all parties. Opinions from the designer, who usually is considered the authority figure. From a company’s marketing team. My favorite are the opinions from the executive team. Now all of these opinions can be good and valid, yet all could be irrelevant when it comes to what opinion matters most; your potential client’s.
Website redesigns are touchy to me. When a client calls our office and asks about how much it will be to overhaul their entire website for a more modern look, our first thought is “great, let’s do it!” Especially if their existing site hasn’t been touched in over 3 years. We explain the importance of having social plugins, e-commerce, responsive web forms, and more. However it almost always is in the perspective of that site/business owner.
I’ve been doing some reading on effective landing pages and site designs, and I have to admit that I don’t always design or develop in the mindset of the online visitor. They’re the ones that spend the 7 seconds deciding whether or not a website has what they’re looking for before continuing on or bouncing off the website to another search result. This is a really important aspect to put into perspective. We’ve all heard the lines “a brilliant website means nothing if no one sees it,” or “content is king,” and so on. However if a potential customer or client doesn’t understand your website, or doesn’t feel comfortable enough to stay on and contact you or buy something your website is pointless.
Here are some points you should consider about your website; whether current or in development:
Lead Generation: Having a compelling call to action will not only help your sales team, but if tracked on a regular basis it will tell you what content people are hungry for.
Readability: Aside from complex wording, slang, or simplistic; your content needs to hit home with your target audience. It needs to resonate to their exact need for your product or service and they should understand that (hopefully) in the first few words or sentence on whatever page they landed on in your website.
Visual Candy: Not all customers and clients are into a wordy website. Some prefer rich and high quality images, graphics, and logos. Things that make them imagine themselves in or with your product or service. Lets face it, a good TV commercial for a piece of clothing will stay in your head until you visit the mall and feel compelled to buy it, or it will immediately turn you off.
Problem Solving: We’re all in business to solve a need right? If your homepage or landing page can effectively address your reader’s issue, you’ll draw in more leads than your biggest competition. Simply because of how you addressed the problem, you’ll win a clients vote of confidence – at least enough for them to give you a call or email you.
Market Research: This may sound like a big R&D project, but it really isn’t. There are many ways to poll people to get their opinions on things as a consumer. The data is out there, and we all know data doesn’t lie. So take the time to do some questioning and research to put into your website. You’ll not only have a greater confidence in your work, but be backed by hard evidence from doing your homework.
Really think about these things the next time you plan on redesigning your website or before you start a new one. One of the things we are proud of doing is sitting with our clients and really trying to get inside of their minds and really get to know what makes their business strategies so unique.
Have something to add? Please do so in the comments below. Your suggestions are always welcome!
