All Posts, Branding, Marketing, Social Media
Small business or large corporate entities are defined by the vision of the organization, as well as its value system as it relates to society and where it ranks among its industry contemporaries. Defining that within your marketing & promotion strategy in a distinctive and definitive way can be challenging. So how do you create those strategies and consistently deliver on it when marketing & promoting your business? Here are a few tips to consider.
1. Know Your Brand Platforms
The leading & most important company brand platforms are:
- Company Mission
- Company Long Term and Short Term Vision
- Company Values
- Personality
- Industry Positioning
- Social Media Integration
Knowing these allows you to prioritize your branding goals as well as allocation of time and resources to what’s most important.
2. Keep Your Promises
Paralleling strategy with the promises of delivery can sometimes be a complex and delicate balance. Knowing what to promise and ensuring those deliverables can have great or detrimental affects. Failing to keep a promise can have detrimental affect for your consumer’s brand loyalty. Most consumers identify certain brands that become their “go-to’s” and have no problem showing commitment when their expectations are met. Bottom line: Be a reliable & keep your promises.
3. Promote Your Brand Identity Values
In a more socially conscious era, most consumers like to know what companies stand for aside from just what they are selling to them. The best way to tap into that is for companies to articulate and translate their brand identities via a values system. To expand the potential impact of your business it is critical for companies to know what their core values are and properly promote the values they subscribe to. But what if you aren’t sure what those are? Take the time to figure out what your organizational values are and align your marketing efforts to those values.
4. Be Social…Globally
Prioritizing Social Media efforts doesn’t always come easy or depending on your size, make it to the top of your brand strategy list. And that’s a shame for several reasons.
- Hello People…it’s FREE!
- Every company should know that they COULD BE a global brand if they think outside of their geographical region and box-like mentality.
- Social networks allow brands to capture more public attention than traditional print collateral, driving social-media chatter which equates to digital “good press”.
So whether its via Facebook, LinkedIn, Twitter, Google + or Stumbled Upon, people can gain worldwide access your content and ultimately your product or services. And in return, you get a global audience for your brand through some digital marketing powerhouses. This 2012 article highlights the impact and evolution of social media for businesses in 15 Social Media Statistics That Every Business Needs to Know.
Using these strategies will help you build strong, sustainable branding campaigns successfully by building your brand identity & core values, encouraging brand loyalty, delivering on your promises and increasing your company’s visibility in a broader, more global way.
All Posts, Marketing
When I first started Design Theory, it was in 2008. I remember my first client like it was yesterday. Yea, it was a client from hell. I’m being honest. Instead of backing down, I made self assessments and made sure to learn from mistakes and vulnerabilities right out of the gate. The ironic thing about that first client is that I never ended up doing something in that industry to date.
Target Tip #1 – Gathering more information on a clients industry. This is probably a basic marketing 1o1 tactic, but since I didn’t go to school for marketing, I learned it in the real world. Each client that you have is probably in business for a completely different industry than your other clients. One of our “theories” is to take time to understand our client and their business as if we work with them. We ask about your business, what makes your products special, understand your pricing models and workflow. Essentially we try to look at it the way you look at it, and then use that to offer great ideas to create or improve your website.
Target Tip #2 – Identifying the industries you understand best. If going through your portfolio you realize you have a few sites or designs that all are from a specific industry like models, industrial, real estate, etc; look for some similarities. Are the layouts similar? Are the fonts close in likeness? Is the content familiar? Chances are you have a good idea of this business. Maybe good enough that you could start your own business in it. That’s a good thing because it shows you really grasp the economics of the industry. So take that knowledge and create a package that speaks to prospective clients of that industry. Visualize yourself pitching them a sale, and use your experience and portfolio as your reputation.
Target Tip #3 – Use Linked In. At once considered the #2 social network, Linked In is still a powerhouse of networking opportunities for freelancers and job seekers. Chances are you may have a connect that is or directly connected to some franchise owners. Get a referral connection or reach out to them if you’re already connected and ask for a meeting. They’ll be a little less reluctant to talk to you if you’re somewhat familiar to them or have a warm introduction from a mutual friend or connection. Same rules apply here as in the second tip; express how familiar you are with their industry and tell them how you’d like to take their business to the next level of service. Do some homework and see if their website is on par with their parent company or other franchise owners. Nab this one, and you can go after the other franchise owners too. If you approach it the right way and deliver all that you promised, there’s no reason why you can’t have a large percentage of that franchise as your client.
Target Tip #4 – Rinse and Repeat. I don’t know that you’ll ever exhaust an industry dry, but in case you get bored or want to try something else, go back through all of your work and find another popular industry you’ve been working with and modify all of your marketing materials to speak to this new industry. The good thing is that you don’t have to recreate the wheel. Your first efforts can be redefined or “remixed” and be just as effective.
Target Tip #5 – Think big. At the risk of sounding cliché “You never know until you try.” It’s true. All you need is confidence in your work and a good number of clients who honestly appreciate your level of service. If you don’t have a marketing agent, hire one. Don’t have the right printed marketing materials, design them and get them printed professionally. Do your homework on the businesses you want to target and expose their weak points. Chances are they know them, so it won’t come as a surprise, but the fact that you noticed it will resonate on an appealing level for them in considering you for business. Shake some tall trees in your community and bid for their business.
Your assignment, should you choose to accept it is to implement these tips in the month of June. I’d love to hear back from you on your progress in the comments below.
All Posts, Content & Copywriting, Marketing, Social Media, Web Design, Web Development
In the first of this two-part series, I delve fork-first into what should be on your success plate for your restaurant via the world wide web and which content accompaniments will have your customers coming back for more.
*It’s Like a Restaurant without Signage ~ Restaurateurs everywhere, you may offer fantastic platings and have a location that rivals cobblestone street cafes in France, but today’s savvy foodie eats with their eyes first…ON THE INTERNET. What about the power luncheon you’re boss asks your to book and you need that perfect location with a swank menu to ink the deal? Or the family of 7 traveling from Virginia to Maine who needs an affordable, family friendly menu with ample seating? In 2012, 90% of consumers first instinct is to Google everything – that’s even for the neighborhood coffee & biscotti café. One of the most successful ways for potential customers to know how fantastic your spot is- is if you have a website. This reigns true if you’re a small Mom & Pop coffee shop, a breakfast & lunch only establishment, or have won a “Best” culinary award for your fusion creations. Wherever you are and unknown vs. well-known, it is imperative you have a web presence to:
1. let the world know you exist and give them a visual perspective of your establishment and its offerings;
2. stay relevant & competitive with other restaurateurs within the same category or cuisine within your surrounding neighborhood/area;
3. make the world aware of accolades you’ve received and watch them influence your prospective patrons; and last but most importantly
4. obtain new and possibly life-long, faithful patrons.
*A Sour Ingredient? ~ If you’re still not convinced a website is necessary, here’s an eye-opening scenario. If you don’t have a website you could be opening yourself up to reviews of your food and/or service via such sites like Yelp which allow visitors to say something influential about your establishment. And wait, here it comes…AND POST IT ON THE WORLDWIDE WEB WITHOUT YOUR PERMISSION. Whether flattering or not, you won’t have a voice and presence on the www to contradict it will you…Convinced now? I have disregarded many a YELPing, whinny patron’s review when the restaurant’s website reflects legitimate and noteworthy criticism and compliments.
*Wanna Really Start Cookin’? Add Some Social Media ~ Social Media is big business in every business arena around. Facebook, Twitter, Digg, Stumble Upon…and even more to come. And the great thing about Social Media is that it’s free! Tweet about your most popular pizza made with all organic ingredients. Create a Facebook page for your restaurant and get customers to Like it. Dish on Digg about this seasons new menu and why your patrons need to give it a test run.
Another great Social Media tool is blogs. Much like this one, blogs can be influential depending on the level of content writing, and what other mediums the blogger is using to expose your restaurant to the world. And if they have a decent following in the industry for which your business belongs to, that’s even more exposure in addition to your other online marketing tools. I’ve seen this at work with a recent client for which I blog and how their customers responded to it. The blog influenced someone to order a dish they never had before and now they are absolutely in love with it. AND they bragged to others about it and now that establishment has 3 new customers. Ahhh…the power of suggestion.
Check back next week when I add the remaining ingredients for a stellar, set you apart from the competition restaurant website. And if you think you should toss this advice out with your table scraps, check out http://www.google.com/analytics/customers/case_study_cke.html and see what CKE Restaurants founder Carl N. Karcher found behind the curtain about his restaurants web presence!
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Maybe you’ve had a successful hair salon for years and your flow of clients is in and out like a Manhattan revolving door. Or perhaps, you just started one and are struggling to pack the chairs and fill the appointment book. Regardless, both need a website. It would seem that the latter would be more in need. But here are the top 5 reasons why both do and how it benefits the one with the successful streaks AND the one that’s a little green at the roots. Because the goals of a hair salon aren’t to create just great client impressions when they walk out the door, but even before they get there or perhaps know that you exist. How so? Read on….
1st Show that You Are a Cut above the Rest ~ Perhaps you can highlight with the talent of Picasso or have the most stylish stylists in a 50 mile radius- if you don’t advertise it, word of mouth is probably not enough to keep your book of business on the incline despite a declining economy. Grooming is one of the “extras” that many people can’t justify when the light bill is due and groceries are in need. In today’s tough economy improving the growth and profitability of your hair salon needs to be a high-priority and this is one tool you’ll want to have in the kit. Having a website shows potential and repeat customers that you really mean business about your business. It reflects another level of professionalism for clients and to the industry. Remember, the goal is to create a great impression on a client both before they come to the salon AND after they see their reflection in the mirror.
2nd Add Social Media Presence to Your Menu ~ Running a hair salon requires interaction with a lot of people and why not let that network work for you. What do I mean by that? I mean getting people to Like You on Facebook, connect with you via Linked-In and chat about you on Twitter. With constantly changing styles, promotions, and products you shouldn’t have a problem finding topics to talk or Tweet about. This is an ever-evolving industry and you can take advantage of that using the free resource of Social Media. Use it to show others that you are tapped into the most current trends in hairstyling, makeup, products or whatever your salon may specialize in. And speaking of specialties, if you have one in particular-like you wax as smooth as a baby’s bottom or have a stylist who coifs with the precision of Edward Scissorhands-then Social Media is the perfect place to create hype about the talents in your establishment.
3rd Great Referencing Tool for the Trade ~ A website is a great place to let your work shine and the words of your clients work for you. Often, word of mouth helps as much as it can hurt. Letting others “hear” from current/past clients does influence decisions…especially in service-providing industries. Most repeat customers would love say how Thomas keeps their true roots invisible or Shelly is a Shear-tress like no other AND see it in print! No to mention that playing to a client’s ego in this manner, is also another way to keep their business at your business. I mean this is an industry of vanity after all…
4th Stylistas, the Cutting Floor to Web Design ~ A great look and feel website should engage visitors and compel them to spend time there. You are in luck in this particular industry because the variety of website designs available can vary as much as shades of blond. But you also have to know which to choose based on your demographics, clientele and other such factors. Don’t forget that when selecting one, it should reflect both your vision for your business and the clientele walking through its doors. Keeping this in mind, don’t fail to have fun with it. I mean it isn’t a law firm for goodness sake-so you can push the envelope of creativity without seeming over-the-top.
5th Picture Perfect Coiffing & Selling ~ Photo Galleries aren’t fabulous only in SoHo but can be just as spellbinding on the www while exhibiting your stylists’ work. There are various choices to do so…like a slide show, a flip/style online book or even a Virtual Tour of your Salon while talent’s in motion. It will be engaging and be a non-traditional way of showing off your talented team.
Decide Who Will Make the Cut ~ If don’t have a salon website already but are now convinced you need one, here are some considerations when choosing a website designer and/or company:
Find one that you feel understands your salons demographics and how to reflect it on the website.
Know that imagery will be crucial for your website. So make sure that you have “web-worthy” photographs to showcase the talents of your team and use stock photography where needed to beautify the site.
Make sure they will write your content with commonly used keywords that are frequently used when searching for hair salons, especially in your geographic region.
At Design Theory, we’d love to help you take your business to the next level of design and success. As such, we now have great packages 
specifically designed for hair salons that will help you blow away your competition.
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About a year ago I saw this seemingly interesting film in Redbox on a solo Friday night and since I had no big plans thought why not. It listed a host of stars including Demi Moore, David Duchovny and Lauren Hutton so I thought it looked promising. After the first 20 minutes of it I quickly caught on to the main theme/plot and thought how brilliant a concept for a movie & in business! It’s about what appears to be a classic, wealthy suburban family who seems to have it all. But as the story unravels, you come to understand that “the family” is commissioned ($$$) by an international marketing company, which I’m sure is a conglomerate of several, to introduce their products into the right market niche via unconventional & REALLY smart methods. (Yes, you should totally rent it. Check out the trailer at http://www.youtube.com/watch?v=achUBX71Fj0 ).
So since I’m not a movie critic (at least professionally that is…) you might be wondering why the heck I’m blogging about this. It’s because the clever concept they employ is all about having confidence when talking about the brands they are selling and consistency of their sales tactics. And that my friend is what easily translates I gotta have it now to big sales for the product or service. HOW A BRAND IS REPRESENTED TRULY AFFECTS THE SUCCESS OF WHAT’S BEING SOLD! Representation of your brand, via your website or print marketing materials, is paramount to supremacy as opposed to mediocrity in your market industry.
Do you have the vision, tenacity and marketing savvy to leverage your brand to all its potential and watch your sales and profit 
margins soar? I’m sure the answer to the latter part of that question is yes but you may not be sure about how to employ the leverage part. I’m no expert but I do give some noteworthy morsels in my last blog titled http://blog.jpdesigntheory.com/branding-to-dos-tidbits/ . So take a few maneuvers from my playbook and let me know how implementing just a few works for you, your potential or current clientele, and I look forward to hearing back on the blogs. Until then…decide if you’ll be Jonesin’ on your competition or if they’ll be Jonesin’ on you.
4. Be Social…Globally
